Desktop Support Engineer
Year Surat, Gujarat, India
Job Description
- Address user tickets regarding hardware, software, and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple, step-by-step instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests
- Help create technical documentation and manuals
- Health insurance
- Provident Fund
- Day shift
- Surat, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
- Bachelor\'s (Preferred)
- total work: 1 year (Preferred)
- Health insurance
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Job Detail
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Job IdJD3030745
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSurat, Gujarat, India
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EducationNot mentioned
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ExperienceYear