Desktop Support Engineer
Job Description
Department : IT Support
Position : Desktop support engineer Manager
Job Summary:
We are looking for a skilled Desktop Support Technician with experience in both L1 and L2 support to provide technical assistance related to computer systems, hardware, and software.
Key Responsibilities:
L1 Support:
Provide first-level contact and troubleshoot user issues.
Perform remote troubleshooting and document resolutions.
Follow up on customer feedback and suggest improvements.
L2 Support:
Diagnose and resolve advanced technical issues.
Manage user accounts and configure operating systems/software.
Maintain accurate documentation and collaborate with the IT team.
Qualifications:
Proven experience in desktop support.
Proficiency with Windows/Linux/Mac OS.
Knowledge of network security and troubleshooting.
Excellent problem-solving and communication skills.
A bachelor's degree in IT or related field preferred.
Relevant certifications (CompTIA A+, MCP) are a plus.
Preferred Skills:
Familiarity with Active Directory and Office 365.
Experience with ticketing systems like ServiceNow or Jira.
Understanding of ITIL practices.
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?30,000.00 per month
Benefits:
• Health insurance
• Provident Fund
Day range:
• Weekend availability
Shift:
• Day shift
Education:
• Bachelor's (Preferred)
Experience:
• IT: 4 years (Preferred)
• total work: 6 years (Preferred)
Work Location: In person
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Job Detail
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Job IdJD3391014
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationOR, IN, India
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EducationNot mentioned
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ExperienceYear