Desktop Support Engineer L2

Year    Satara, MH, IN, India

Job Description

• Address user tickets regarding hardware, software and networking
• Walk customers through installing applications and computer peripherals
• Ask targeted questions to diagnose problems
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting
• Test alternative pathways until you resolve an issue
• Customize desktop applications to meet user needs
• Record technical issues and solutions in logs
• Direct unresolved issues to the next level of support personnel
• Follow up with clients to ensure their systems are functional
• Report customer feedback and potential product requests
• Help create technical documentation and manuals

Job Types: Full-time, Part-time, Permanent, Temporary

Pay: ?8,829.49 - ?25,000.00 per month

Day range:

• Monday to Friday

Shift:

• Day shift
• Evening shift
• Morning shift

Education:

• Bachelor's (Preferred)

Experience:

• IT: 3 years (Preferred)
• total work: 3 years (Preferred)

Work Location: In person

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Job Detail

  • Job Id
    JD3396666
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Satara, MH, IN, India
  • Education
    Not mentioned
  • Experience
    Year