Desktop Support Engineer
Year Delhi, Delhi, India
Job Description
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Responsibilities
- Providing phone, email, remote, and in-person support to troubleshoot various technical problems
- Installing and configuring computer hardware, software, peripherals, and networking equipment
- Resolving issues with internet connectivity, printers, scanners, and other equipment
- Performing troubleshooting to diagnose system failures and identifying root causes
- Escalating complex issues to the appropriate teams if unable to resolve them independently
- Providing new system orientation and training to end users
- Documenting technical issues and solutions in a ticketing system
- Diploma/Graduation
- Min 1 years of experience working in a similar role.
- Ability to understand customer requirements precisely.
- Good communication skills.
- Ability to work in a team.
- Good customer service skills.
- Skills to educate non-technical users on utilizing technology
- Apply logical thinking to tackle technical challenges
- Prioritize and handle high volumes of support requests
- Day shift
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Job Detail
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Job IdJD3300387
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDelhi, Delhi, India
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EducationNot mentioned
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ExperienceYear