Job Title Desktop Services Engineer



Desktop Services Engineer !

So, who are we?
Hello, we\xe2\x80\x99re IG Group. No, not Instagram \xe2\x80\x93 though we\'re a pretty big deal ourselves.

We\xe2\x80\x99re a global, FTSE 250-listed company made up of a collection of progressive fintech brands in the world of online trading and investing. The best part? We\xe2\x80\x99ve snapped up many awards for our top-class platforms, forward-thinking products, and incredible employee experiences.

We believe in financial freedom. And our purpose is to help ambitious people achieve it. Around 400,000 people use our groundbreaking technology and forward-thinking platforms to trade the financial products they know and love.

Did we mention we have offices in 18 countries? Yes, when you join IG Group, you\'ll have the chance to work across multiple brands, with people all over the world. Join us for an exciting future and let\xe2\x80\x99s innovate together!

Your role in the Team
IG\xe2\x80\x99s IT support engineer will primarily provide on-site support for our end users, the successful applicant will also provide a remote support function for our users in other global locations.
The person will be responsible for resolving incidents and fulfilling service requests, proactively looking how to improve process and tools. Monitoring alerts and work within global support team to restore the service as quickly as possible. The position requires wide spectrum of skills across almost all IT areas. The engineer will be maintaining relationships with vendors and be responsible for local procurement.

What you\xe2\x80\x99ll do

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  Triage incidents and service requests via phone, e-mail, Teams, ServiceNow.
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  Troubleshoot incidents escalated by service desk, and where possible resolve upon first contact.
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  Accurately record and document all details of the incident or service request, including categorization and priority into ServiceNow
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  The primary base of this role is to proactively work within the Bangalore based Desktop Services team to support the APAC region, with various aspects of the role supporting the company globally when needed.
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  When incidents are raised the job holder will need to quickly determine the severity of the issue with regard to business impact and technical complexity.
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  This role encompasses all areas of technology used within the desktop environment including Microsoft, Apple, and a range of bespoke applications.
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  Day to day tasks will involve various aspects of APAC, and Global support including AD management, workstation application testing, deployment and maintenance, print management, patching, rollouts, video, video conferencing, as well as servers and software that support these functions where required. Predominantly PC but also Mac support.
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  The successful candidate will be able to demonstrate a technical proficiency and depth of experience across desktop related technology such as: Entra, Active Directory, TCP/IP, Windows Defender, Mobile Device Management, Microsoft SCCM, JAMF as well as an in-depth knowledge of the Microsoft operating system family.
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  Provide remote access/VPN support.
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  Build relationships with the escalation teams to ensure that IT-delivered services and end-user productivity goals are understood and met or exceeded.
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  Be an advocate for the end user to ensure he or she receives high-quality and timely service and support from the entire IT organization.
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  Will be able to demonstrate strong problem solving and organizational skills
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  Ability to work under pressure and to tight deadlines.
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  Initiate ideas to drive service improvements and efficiencies within the team.

Who we\xe2\x80\x99re looking for?
You\xe2\x80\x99re curious about things like the client experience, the rapid developments in tech, and the complex world of fintech regulation. You\xe2\x80\x99re also a confident, creative thinker with a knack for innovating. We know that you know every problem has a solution. Here, you can try new ideas, and lead the way in creating inspiring experiences for our clients and everyone around you.

We don\xe2\x80\x99t fit the corporate stereotype. If you want to work for a traditional, suit-and-tie corporate that just gives you a pay cheque at the end of the month, we might not be for you. But, if you have that IG Group energy and you can stand behind what we believe in, let\xe2\x80\x99s raise the bar together.

What you will need for the role

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  Eager to learn and quick to learn and attention to detail.
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  Interest in financial products.
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  Windows 10 desktop infrastructure within a large financial (or similar) organization.
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  Active Directory administrative experience within a medium / large organization.
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  Minimum 3 years of overall experience.
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  Application deployment and maintenance, including testing and documentation.
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  Practical understanding of computer hardware and software.
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  Experience working with Call logging systems e.g. ServiceNow.
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  Experience of Java in a desktop environment , Self-organized.
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  Ability to follow procedures and guidance.
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  Understanding of the role of Service Desk in an organization
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  Excellent communication and interpersonal skills.

Desirable Skills:

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  Supporting a mobile workforce within a secure enterprise environment.
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  Experience of general administration of Office 365 or similar.
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  Experience of supporting directors and senior management.
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  Experience with Microsoft Azure suit.
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  Microsoft System Centre Configuration Manager (SCCM) or similar enterprise software delivery & management application.
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  Experience with JAMF, Familiar with market data platforms like Reuters and Bloomberg.
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  Endpoint protection products, inc DLP.
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  Experience with Video Conference solutions e.g. Logitech\\Poly and presentation systems.
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  Windows 11 and MacOS support, Mobile Device support, VPN support e.g. Zscaler.
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  A strong interest in computers and technology outside of work.
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  Microsoft 365 Certified.
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  MCP\\MCSA or Network Plus.

How you\xe2\x80\x99ll grow
When you join IG Group, we want you to have more than a job \xe2\x80\x93 we want you to have a career. And you can. If you spot an opportunity, we want you to chase it. Stretch yourself, challenge your self-beliefs and go for the things you dream of. With internal and external learning opportunities, and the tools to help you skyrocket to success, we\xe2\x80\x99ll support you all the way.

And these opportunities truly are endless because we have some bold targets. We plan to expand our global presence, increase revenue growth, and ultimately deliver the world\xe2\x80\x99s best trading experience. We\xe2\x80\x99d love to have you along for the ride.

The perks
It really is more than a job. We\xe2\x80\x99ll recognize your talent and make sure that you can still have a life \xe2\x80\x93 at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off\xe2\x80\xa6 the list goes on.

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  Matched giving for your fundraising activity.
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  Flexible working hours and work-from-home opportunities.
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  Performance-related bonuses.
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  Insurance and medical plans.
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  Career-focused technical and leadership training\'s in-class and online, incl. unlimited access to LinkedIn Learning platform.
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  Contribution to gym memberships and more.
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  A day off on your birthday.
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  Two days\xe2\x80\x99 volunteering leave per year.

Where you\xe2\x80\x99ll work
We follow a hybrid working model; we reckon it\xe2\x80\x99s the best of both worlds. This model also feeds into our secret ingredients for innovation: diversity, flexibility, and close connection. Plus, you\xe2\x80\x99ll be welcomed into a diverse and inclusive workforce with a lot of creative energy.

Ask our employees what their favourite thing is about working at IG, and you\xe2\x80\x99ll hear an echo of \xe2\x80\x98our culture\xe2\x80\x99! That\xe2\x80\x99s because you can come to work as your authentic self. The things that make you, you \xe2\x80\x93 like your ethnicity, sexual orientation, faith, age, gender identity/expression or physical capacity \xe2\x80\x93 can bring a fresh perspective or new skill to our business.

That\xe2\x80\x99s why we welcome people from various walks of life; and anyone who wants to help us realize our vision and strategy.

So, if you\xe2\x80\x99re keen to connect with our values, and lead the charge on innovation, you know what to do.

Apply now!

Number of openings 1