Job Description

• Serve as technical team lead on programs or projects that are assigned by management.
• Research, analyze, evaluate and provide recommendations to management on future technology direction.
• Provide training, mentoring, consulting, and knowledge transfer to other engineering staff.
• Work with M&A team to configure, test and deploy hardware configurations to new LPL team members.
• Produce and maintain desktop standards, knowledge base, operating procedures, guidelines and system documentation.
• Manage and evaluate performance of the Desktop Engineering team.
• Manage and ensure the adherence of SLAs across the towers.
• Develop and implement engineering standards and processes.
• Troubleshoot hardware and application configurations as it relates to workstation performance and end user experience.
• Serve as an escalation point of contact with the primary focus on restoring the services.
• Package, test, and deploy system and application updates/patches to the end-user environment.
• Build automation into daily processes to improve the ease of doing business.
• Manage multiple end-user support and business as usual requests effectively.
• Manage and maintain, master images for all business units and consultants.
• Ensure that effective communication is maintained with the executives, business leadership during a major incident.
• Determine priorities for personnel to meet operational and project goals.
• Recommend and implement improvements to desktop architecture and design.
• Manage service escalation to resolution and identify continuous improvement opportunities as appropriate.
• Keep the knowledge base and runbook for the team updated with new resolution and process appropriately.
• Appropriately manage operations and conduct operational review meeting with customer stakeholders.
• Act as an internal consultant and architect for the IT Engineering and Operations Management.

Job Types: Full-time, Permanent, Fresher Salary: 15,000.00 - 20,000.00 per month Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Education:

• Bachelor\'s (Preferred)

Ability to Commute:

• Vishakapatnam, Andhra Pradesh (Required)

Ability to Relocate:

• Vishakapatnam, Andhra Pradesh: Relocate before starting work (Required)

Speak with the employer
+91 9182698590