Desktop Engineer
Year Surat, Gujarat, India
Job Description
Position:Desktop EngineerLocation: Piplod \xe2\x80\x93 SuratExperience:2 - 4 YearsIndustries:ChemicalResponsibilities:
- End-end responsibility to resolve end user\xe2\x80\x99s tickets related to hardware & software. Complete end user computing support.
- As a Support Analyst, candidate will be responsible for assisting end users on applications problems, system administration issues, or network concerns.
- Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins.
- Identify and escalate tickets requiring urgent attention and action.
- Log all contacts and document all the activities and results accurately and completely within the incident management tool.
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner.
- SLA Adherence.
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles.
- Team Player
- Attention for details
- Organizing
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3312143
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationSurat, Gujarat, India
-
EducationNot mentioned
-
ExperienceYear