Desktop Engineer
Year Surat, Gujarat, India
Job Description
Position:Desktop Engineer
Location:Piplod - Surat
Experience:2 - 4 Years
Industries:Chemical
Responsibilities:
- End-end responsibility to resolve end user\xe2\x80\x99s tickets related to hardware & software. Complete end user computing support.
- As a Support Analyst, candidate will be responsible for assisting end users on applications problems, system administration issues, or network concerns
- Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins
- Identify and escalate tickets requiring urgent attention and action
- Log all contacts and document all the activities and results accurately and completely within the incident management tool
- Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner
- SLA Adherence
- To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles
- Logical thinking.
- Organizing.
- Good in communication
- Problem - solving
Salary:- Upto 4.50 LPA
If you are interested for this opening please send updated resume on same mail with following details.
Total No. of Years Experience :-
Current CTC :-
Expected CTC :-
Notice Period :-
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Job Detail
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Job IdJD3123556
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSurat, Gujarat, India
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EducationNot mentioned
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ExperienceYear