Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.


We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.


Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.


We are looking for a Desktop Engineering Support Specialist who is responsible for


maintaining the security, functionality and hardware/software compliance of end-users


physical and virtual workstations, along with providing technical support and guidance to


other infrastructure support teams/clients. This engineer will provide technical expertise


with any mergers and acquisitions. This role involves managing all aspects of


workstation vulnerability and security management.


Your role in our mission:


• Technical Assistance : - Provide prompt and courteous support to other


technical teams and end-users where required, addressing hardware,


software, security related issues. Should be able to monitor Ticket queues &


provide resolutions within stipulated SLA.


• Troubleshooting: Track and resolve complex functionality and compatibility


issues with little guidance and/or documentation and escalate issues and/or


requests with our technology partners as necessary.


• Workstation Setup and Configuration: - Create/manage/maintain HW/SW


imaging processes to meet the organizational standards.


• Software Management: - Setup and configure across all operating systems


the automatic Install, update, uninstall of all required software. Troubleshoot


software applications issues, ensuring compatibility and adherence to


licensing agreements.


• Software Packaging: Build software packages based on the specific


requestors requirements.


• Vulnerability Management: Manage workstation (Windows/Mac) security


vulnerabilities, in line with company security SLA's. Manage vulnerability


metrics, ID & triage/resolution initiation, patching, hardening (STIGS, PUB


1075, NIST), verification scans, maintenance, changes.
• Patch Management: Manage all aspects of workstation (Windows/Mac)


patching and compliance requirements. Manage server patching maintenance


windows and configurations settings.


• Hardware: - Evaluate new hardware and define the company's hardware


standards.


• Operating System Support: - Provide in-depth technical support for


operating systems (e.g., Windows, macOS), including installation,


configuration, and troubleshooting.


• Automation: - Investigate/adopt the use of automation to eliminate repetitive


tasks/processes.


• Infrastructure Management: - Manage and maintain the Tanium and Kandji


infrastructure applications, ensuring they are kept up today and used


throughout the organization to drive improvements and growth.


• Reporting: - Provide reporting data for any audits/security requirements.


• Team: - Acts as a resource/guide/coordinator for colleagues and drives


initiatives within the team.


• Workstation Compliance: - Ensure all workstations are built to a documented


standard and hardened to satisfy requirements (CIS).


• M&A Onboarding:- Work with other teams and newly onboarded business to


ensure smooth transition into IRM and apply policies in a controlled manner to


these workstations.


• Printing: Manage and maintain the Papercut and HP infrastructure.


• Vendor Management:- Own support tickets with 3rd part suppliers to work


through issues


• Workstation Compliance: - Ensure all endpoints built to a documented


standard and hardened to satisfy requirements (CIS)


Valued skills and experience:


• Bachelor's degree, or equivalent experience. Non-traditional and neurodiverse


learners and thinkers are welcome.


• 1-2 years of relevant experience as a Desktop Systems Engineer


• 1-2 years of relevant experience as a Desktop Support Engineer.


• Should be flexible to travel to Iron Mountain Warehouses/Offices


• Excellent written & oral communication in English & local languages, with


professional articulation skills required for interacting with customers.


• Knowledge of Tanium, including but not limited to the Deploy, Patch and


Enforce, modules.


• knowledge of vulnerability management, and maintaining security compliance.


• Experience of using Kandji to manage Macs.


• Experience using ITSM tools such as Service now.


• Experience managing Papercut print infrastructure.


• Experience with Microsoft AD & Group Policy.


• Good understanding of G suite products.


• Experience with PowerShell / PowerCLI Scripting.


• Experience in supporting Win10, 11, macOS, iOS and an understanding of


Server operating systems.


• Experience in building and maintaining effective working relationships and


working effectively in a global team environment with shared responsibilities.


• Innovative thinker and creative problem-solver.


• Very organized and detail-oriented with a track record of strong time


management and prioritization skills.


Category: Information Technology


Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.


Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.


If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.


Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.


To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE


Requisition: J0076166