Job Description

About the role A IT Support Engineer should enjoy working with people. In some cases you need to remember that, when a customer contacts the service desk, they are already in a bad mood or upset about a problem. IT Support Engineer should have the ability to defuse potential problem situations and smooth out any ruffled feathers. Should have 0-2 years of relevant experience. Should have 0-4 years of overall IT experience. Primary Responsibilities The primary task of an IT Support Engineer is to answer customer requests for assistance either in person or by email or chat or over the phone. Service desk engineer also need to: Monitor and respond quickly to incoming requests relate to IT issues. Maintain computer systems and act as support if any system goes down. Responsible for PC\'s, Printers, and related equipment (monitor, keyboard, mouse, hard drive, etc.). Assist with on boarding of new users. Keep inventory of all equipment, software, and license users. Install, configure, and upgrade PC software. Excellent knowledge of computer systems, PC repair, and network management Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise. Build, pack, deploy / ship the laptop and accessories for the new joiners. Understanding and appreciation for information security within systems and user devices. Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, time. Responding to queries via chat, email, or phone Training other staff members on troubleshooting and diagnosing problems Writing, editing, and revising training manuals for new and updated software and hardware and issues Providing technical assistance for questions and problems Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods Running reports to analyse common complaints and problems Installing or changing software to fix issues Systematically interprets user problems and identifies solutions and possible side effects. Must have skills: Good Win10 workstation working skills Good communication skills Good interpersonal skills Good IT Support experience Good to have skills: Good network and desktop application troubleshooting skills Good IT Support experience If you\'re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you\'ll need to apply through to submit a valid application. We\'re keen to support you with the next step in your career. We\'re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 29/09/2023

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