Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.Salary: Starting at 1,813,917 INRLocation: Noida
Department: Digital & Technology
Vacancies: 4
Contract type: Indefinite (permanent)
Closing Date: 16th June 2024 at 23:59.Some of our benefits are:

• Group Mediclaim policy.
• Group term life insurance policy.
• Group accident insurance policy.
• Variable pay, subject to annual performance evaluation.
• Annual Leave of 21 days, subject to policy.
• Free British Council Library membership.
• Annual Health Check-up.

You must have the legal right to work in India at the time of application. There is no relocation or sponsorship support.
British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.Role purpose
As a Designer, you will play a key role in delivering our user-centred design strategy and vision for digital products and experiences. You will deliver high-quality design experiences by applying your knowledge and experience in at least one of the following design disciplines: user experience, content or visual design, to meet the business needs of the British Council.Working closely within your team, colleagues and stakeholders, you will translate business objectives into user-centred design solutions with a focus on driving innovation and ensuring exceptional user experiences.You will collaborate with in cross-functional teams operating a globally to deliver innovative user-centric design solutions. You will work on projects and ensure our designs are grounded in research and user feedback to put our users\' needs, motivations and interaction patterns at the heart of all we do.Accountabilities/Responsibilities:
Product/Programme/Service Delivery

• Ensure digital design principles, methodologies, and industry standards are met.
• Delivery of design objectives in at least one of the following design disciplines: user experience, content design or visual design.
• Collaborate with product management teams to define product requirements, features, and user stories based on market and customer insights.
• Provide design guidance and advice to cross-functional teams, ensuring the timely delivery of high-quality design solutions.
• Act as a design advocate, championing user-centred design principles and promoting the value of good design within the organisation.
• Embed research and insight into the design process to ensure our design solutions are genuinely user centred.
• Utilise data analytics and performance metrics to measure the impact of design initiatives on key business metrics and make data-driven decisions.
• Support innovation in design across a range of digital platforms, products and services.
• Contribute to the development of our design / interaction patterns into a global library
• Ensure inclusive design is embedded in all our design solutions

Relationship & Stakeholder Management

• Build strong relationships and collaborate effectively with stakeholders across Digital and Technology, and other functions such as Product Management and Marketing.
• Facilitate open communication channels, ensuring alignment of goals, expectations, and support for design initiatives.
• Work with stakeholders, providing insight into the principles and benefits of an enterprise-level focus on British Council audiences and user-centred design methodology
• Identify areas for improvement in the digital experience through user research, data analysis, and feedback mechanisms.
• Implement design solutions to address user pain points, enhance usability, and optimise the overall digital experience.
• Foster innovation by staying updated with the latest design trends, emerging technologies, and best practices, ensuring that the organisation remains competitive in the digital landscape.
• Provide digital upskilling consultancy for internal teams and promote a culture of continuous improvement and excellence in design.

Requirements of the role:
Minimum/essential

• Proven experience: Demonstrable experience in at least one digital design discipline demonstrating a track record of successfully delivering design projects.
• User-centred design knowledge: Solid understanding of user-centred design principles, methodologies, and practices, with experience conducting user research, creating personas, and designing user flows and/or content design.
• Collaboration and communication: Excellent collaboration and communication skills to effectively interact with cross-functional teams, stakeholders, and clients, translating business requirements into effective design solutions.
• Data-driven decision making: Experience in leveraging data and analytics to drive design decisions, using qualitative and quantitative research methods to gather insights and optimise designs.
• UX research skills: Experience in planning and conducting usability testing, and other UX research methods to inform design decisions and identify areas for improvement.
• Industry knowledge: Awareness of emerging design trends, technologies, and industry advancements, keeping up with the evolving digital landscape and incorporating innovative ideas into design strategies
• Technical proficiency: Knowledge and ability to use design software such as Figma, Adobe Creative Suite (Photoshop, Illustrator, XD), content management, prototyping tools, and an understanding of front-end development technologies.
• Written and verbal proficiency (CEF 1) in English is required.
• Continuous learning through online courses, workshops, and industry conferences to stay updated with emerging technologies and design trends

A connected and trusted UK in a more connected and trusted world.Equality, Diversity, and Inclusion (EDI) StatementThe British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.The British Council is committed to safeguarding children, young people and adults who we work with.We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council\'s Safeguarding policies for Adults and Children.If you have any problems with your application please emailPlease note: Applications to this role can only be considered when made through the Apply section of our careers website. Our \'ASK HR\' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.

British Council