Job Description

Areas of Responsibility Indicative Activities
Customer Experience Process oriented - should be able to implement & follow all set food & beverage SOP
Restaurant food rating
Section food rating
Ensure minimisation of dispatch related errors
Regular food testing at the unit for quality & quantity being served.
All food safety and hygiene level in place at unit. Audit targets achived
All products available at unit to serve 100% satisfaction.
Set targets for CAPD to be achieved. (Ar_P, O_D & Prep Time)
Continuous follow-up with filed ops for order pickup by DE's (For Delay in pickup)
All products serve within self life.
Financial Achieving AOP (All controllable cost)
Opening & Closing checklist followed
Control Food Cost & Wastages
Restaurant Rating (Focus on Product)
Optimum use of labour at the unit
Forecasting sales
Ensure right indent is done as per sales forcast
Daily reports as per brand sop
Daily Inventory check.
Proper GRN process at the unit to be followed.
Follow-up with respective teams for smooth functioning of the unit.
Coordinate with finance team for utility payment
Correct Mid month & Monthly MIS
Proper management for petty cash expense and strive towards reducing petty cast expenses
Daily self Life check to ensure minimum spillage.
Brand & Marketing Plan LSM activity for new launch product
LSM activity to increase orders
People Management One on One with team Member.
Regular RNR
Employee engagement activities
Personal hygiene for team members
Daily briefing with the team
Retention of people. As per set target.
Ensure every team member is trained on Brand SOP
Training team members for next level responsibility / Growth (Operations)
Refresher Training of team
Duty Roaster
Process / Initiatives Follow & Implement Brand SOP's at the unit level.

Ciel HR