Job Description

About VOIS __VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group\'s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.About VOIS India _In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.Job Role & ResponsibilitiesTo provide 2nd line support for Cisco Unified communications services/ Voice over IP solutions for global enterprise customers. Ensure high availability and optimal performance of all aspects of customer\'s services. Constantly develop, improve and optimize existing ways of working and ensure a cost efficient delivery of services focused on multi-national customers and internal Vodafone user communities across multiple operating companies.We are continuously investing in our teams to build and develop the right capability and capacity and enhance our people\'s professional and personal experiences, role has potential to take you to next level from 2nd line support engineer to Subject Matter Expert (SME).Key accountabilities and decision ownership
Highlight accountabilities and KPIs for the requisitioned role, which could include (but not limited to).
Operations:

• Provide input for planning, assessment, implementation, rollout and preparation of change requests.
• Resolve reported incidents within service level agreements
• Recommend and implement configuration changes to ensure that the key performance indicators are maintained at optimal values
• On-board new customers on production environment through changes, testing and updates into inventory database.
• Manage long term, sustainable relationships with Vodafone\'s internal and external partners to ensure SLA and KPI compliance.

Core competencies, knowledge and experience

• Advanced knowledge in voice/VoIP networking and Cisco UC Collaboration technologies, specifically: CUCM (Cisco Unified Communications Mgr), Unity Connection (Voice mail), Presence, CUCDM/Voss, Cisco Voice Gateway (MGCP, H323, SIP), Jabber and CUBE-SP.
• Understanding of UCS machines, ESXi and Firewall, should be able to troubleshoot the devices
• Scripting/programming experience preferably Python.
• Technical knowledge in virtualisation and cloud computing.

_VOIS Equal Opportunity Employer CommitmentIndia:_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees\' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone