Job Description

• Bengaluru, India; Hyderabad, India
• DOP
• 3030037

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Maps domain knowledge and experience is mandatory

Good Interpersonal & people management skills with good problem solving approach.

Need to handle a span size of 100HC

GIS/Navigation/Map making experience is a must

Excellent verbal & written communication & presentation skills

Need to have sound customer service skills and soft skills with prime focus being on customer satisfaction


Good working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools

Excellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skills

Ability to exercise managerial judgment and perform as a mentor

Ability to handle stressful situations / Should have patience and not be overawed by difficult situations / Situation handling skills

Leadership skills / Team Management Skills

Knowledge of Client and end user requirement (Before starting floor management).

Basic understanding and ability to trouble shoot issues and implement change as needed

Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS

Ability to drive results against SLA performance indicators



Roles & Responsibilities:


Responsible for the end-to-end operations delivery


Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations


ensure adherence to SLAs and improve operational performance


Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc


Provide coaching and feedback to team members to enable them to improve their performance


Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements


Drive reward and recognition activity on the floor


Client management and drive client feedback


Ensure compliance with internal policies and procedures, external regulations and information security standards


Liaise with sales and solution design team to grow the account in similar lines of business


Create a workforce requirement plan for the engagement when the team is growing and future business is expected


Hold appraisal for the Process leaders and Team leaders in the Hierarchy .


Drive people initiatives and drive reduction of attrition


Monitor and drive Revenue management for the process


Create visibility on the work done/achievements to stakeholders within and outside Wipro


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