Job Description

About _VOIS:_VOIS Intro_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group\'s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.About _VOIS India:_VOIS Centre IntroIn 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.JOb Responsibility\xe2\x80\x8b\xe2\x80\x8b\xe2\x80\x8b\xe2\x80\x8bChat BOT/ Digital Assistant Experience - 5+ years of experience in Watson chatbot/AI-ML
Expert proficiency in IBM Watson and IBM Discovery services (Mandatory)
Experience in analyzing requirements to design Digital Assistant solutions by defining goals and conversational flows/dialogues is a must.
Expert in configuring Watson Assistant with Integrated journeys, handling API\'s with external systems.
Must have experience in understanding the data models of Intents, Utterances and Integration journeys with external HR systems to interact and also ticketing tools such as Remedy and webchat tools such as IPSoft Amelia, Genesys etc.
Experience in understanding Orchestration layer and configuration of API calls.
Experience in debugging technics while configuring Assistant and discovery.
Experience in designing global conversational flow and depending on local needs, manage their localization technical solutioning perspective including integrated journeys with HR Master system.
Experience in definition, implementation and management of content ingestion solutions including the processes to improve content quality across all Vodafone markets (Global and local HR policies, FAQs, Articles etc)
Soft Skills
Must have excellent communication skills to work with a large team and across geographies.
Ability to engage with customers at all level to identify their needs and gather new requirements
Strong interpersonal skills, emotional intelligence and cultural awareness required for working in a multi-country, multi-cultural environments
Attention to detail, Agile, Design and Critical Thinking_VOIS Equal Opportunity Employer Commitment India:_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees\' growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.
By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!Apply now, and we\'ll be in touch!Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone