Job Description

PositionDeputy Manager - Strategy, Portfolio and Compliance team (SP&C)IncumbentDepartmentOperations (FLG)FunctionSP&CReporting toSM, SP&CBand5a/5bLocationGurgaon HOTeam size (Direct/Indirect)N/AJob SummaryThe role is to manage a COO initiative called Own Your Zone. It is a structured listening mechanism for the field employees. The FLG leaders are appointed as Guardians for a zone, where they will meet the employees and resolve their queries. The unresolved queries are brought back to the governance team which work towards their resolution. A final close looping of the resolved issues done by the Guardians with their respective zone.KEY RESPONSIBILITIES

• Scheduling the field connects

• Aligning a common date with the leaders to visit the branch office
• Connecting with the nominated SPOCs in the field to ensure smooth execution of the visits of leaders
• Post session connect

• Connecting with the SPOC for collation of the issues discussed during the session with leadership
• Tracking of issues

• Analysing the issues received from the field employees
• Tagging them to the respective functional departments
• Entering the issues in JIRA tool for further action
• Review and Closure of issue responses with field employees

• Reviewing the responses on issues received from the functions and ensuring they are satisfactory to be shared back with field employees for closure
• Dashboards

• Weekly publishing of dashboards to the leaders and functional SPOCs to share an update on the Issues.
• Monthly mail to Leaders for close looping of resolved issues with the branch
• Ad hoc functional review on the process

• Preparing any presentations as and when required for reviews
• Identifying and implementing structural solves

• Looking at the issues received from the field employees and identifying issues which require a permanent structural solve.
• Tracking the structural solve till implementation and taking feedback post implementation

General expectations w.r.t the role

• Periodical communication and engagement with stakeholders on the status updates

MEASURES OF SUCCESS

• Conducting one session per quarter for each identified branch
• Creating the required presentation for leadership connects every quarter
• Timely closure of issues and circling back to the branch for concurrence and satisfaction of resolution

KEY COMPETENCIES/SKILLS REQUIRED

• Work Experience: 4-5 years
• Presently in distribution facing role.
• Ability to work with cross functional teams; strong networking and inter-personal skills
• Detail-oriented, organized, critical thinker with strong work ethics
• Excellent communication skills and a thoughtful, persuasive personal style.
• Self-starters comfortable in a project-oriented environment and comfortable in dealing with large cross functional projects.

PositionDeputy Manager - Strategy, Portfolio and Compliance team (SP&C)IncumbentDepartmentOperations (FLG)FunctionSP&CReporting toSM, SP&CBand5a/5bLocationGurgaon HOTeam size (Direct/Indirect)N/AJob SummaryThe role is to manage a COO initiative called Own Your Zone. It is a structured listening mechanism for the field employees. The FLG leaders are appointed as Guardians for a zone, where they will meet the employees and resolve their queries. The unresolved queries are brought back to the governance team which work towards their resolution. A final close looping of the resolved issues done by the Guardians with their respective zone.KEY RESPONSIBILITIES

• Scheduling the field connects

• Aligning a common date with the leaders to visit the branch office
• Connecting with the nominated SPOCs in the field to ensure smooth execution of the visits of leaders
• Post session connect

• Connecting with the SPOC for collation of the issues discussed during the session with leadership
• Tracking of issues

• Analysing the issues received from the field employees
• Tagging them to the respective functional departments
• Entering the issues in JIRA tool for further action
• Review and Closure of issue responses with field employees

• Reviewing the responses on issues received from the functions and ensuring they are satisfactory to be shared back with field employees for closure
• Dashboards

• Weekly publishing of dashboards to the leaders and functional SPOCs to share an update on the Issues.
• Monthly mail to Leaders for close looping of resolved issues with the branch
• Ad hoc functional review on the process

• Preparing any presentations as and when required for reviews
• Identifying and implementing structural solves

• Looking at the issues received from the field employees and identifying issues which require a permanent structural solve.
• Tracking the structural solve till implementation and taking feedback post implementation

General expectations w.r.t the role

• Periodical communication and engagement with stakeholders on the status updates

MEASURES OF SUCCESS

• Conducting one session per quarter for each identified branch
• Creating the required presentation for leadership connects every quarter
• Timely closure of issues and circling back to the branch for concurrence and satisfaction of resolution

KEY COMPETENCIES/SKILLS REQUIRED

• Work Experience: 4-5 years
• Presently in distribution facing role.
• Ability to work with cross functional teams; strong networking and inter-personal skills
• Detail-oriented, organized, critical thinker with strong work ethics
• Excellent communication skills and a thoughtful, persuasive personal style.
• Self-starters comfortable in a project-oriented environment and comfortable in dealing with large cross functional projects.

Max Life Insurance