Work Schedule Other Environmental Conditions Office Thermo Fisher Scientific Inc. is seeking a highly motivated and expert individual to join our team as a Deputy Manager - Service Operation. As a world leader in serving science, our company is dedicated to enabling our customers to make the world healthier, cleaner, and safer. This is a unique opportunity to be part of a company that is at the forefront of innovation and impact.

Responsibilities:

• Drive the Quote to Cash Process for CAD, EPM, MSD, MOL service business
• Review and Drive contract, T&M, Spare part revenue, Trunk Stock, Service Productivity
• Depot Repair in coordination with the Field service, Supply chain, and Internal Stakeholders
• Ensure prompt execution of Quote, Trunk stock, Due billing, Deferred Revenue, and Spare parts order
• Maintain and update prices in SAP and master data on a regular basis
• Collaborate with the Field Service team and various departments to efficiently address customer concerns and surpass their expectations.
• Collaborate with the tech support, field service, and supply chain team to improve planning, spare parts\' availability in India, and reduce downtime, ultimately improving revenue cycle for service
• Publish key service metrics and drive improvements in coordination with Field service teams
• Drive continuous process improvement through PPI
• Establish standard documentation/SOPs of all processes as per Master Control documents
• Work with Service operation leaders to define service operation strategy, X-matrix Initiative, and drive operational plans to improve overall Customer Experience and Service Delivery
• Identify process improvement areas, leverage PPI tools for improvement, and generate operational metrics for the Management Team
• Develop networks, alliances, and relationships with internal and external contacts to achieve common goals

Requirements:

• BE/ BTech/ Any Graduate with MBA or equivalent experience, along with additional knowledge of CRM/Software applications from Similar Field or Functions
• Minimum 5+ years of service order management experience, with 3+ years of people management experience
• Proficiency in MS-Office (especially Excel), SAP, and Outlook Express
• Strong analytical, economic evaluation, and problem-solving skills
• Effective interpersonal, oral, and written communication skills
• Six Sigma or experience leading other quality management systems is an advantage
• Collaborative individual with a proactive approach and positive attitude
• Collaborative and able to coordinate efficiently with service and other cross-functional team members

Thermo Fisher Scientific Inc. is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We also value diversity and inclusion and believe that a diverse workforce leads to greater innovation and success. We are an EEO/Affirmative Action Employer and welcome applications from candidates of all backgrounds. Join Thermo Fisher Scientific Inc. and be part of a team that is making a difference in the world. Apply today at http://jobs.thermofisher.com.