Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.



People and Team Management\xe2\x80\xa2 Improve process effectiveness and efficiency - thereby generating cost savings\xe2\x80\xa2 No Show %\xe2\x80\xa2 1 Customer/WNS impact project within the team\xe2\x80\xa2 Drive audit compliance, robust root cause, remediation plans, ensuring adherence to contractually binding audit targets. All things to be in place from ISO prospective\xe2\x80\xa2 Create all managerial reports for senior manager / senior leadership. \xe2\x80\xa2 Prepare graphs, charts and visual presentation aids for all departments. \xe2\x80\xa2 Monthly absenteeism % for the team to be 9% or less than 9%\xe2\x80\xa2 16 Hrs of individual & team training (12 hrs Dev & 5 hrs BPET). To be measured on quarterly pro-rata basis at 3 hrs of training coverage per staff per quarter\xe2\x80\xa2 One back up to be identified\xe2\x80\xa2 Ensure at least 80% cross-functionality within the team\xe2\x80\xa2 Evaluate individual staff performance and provide feedback.\xe2\x80\xa2 Accurately maintain work, query, and error logs and prepare accurate and timely operations MIS\xe2\x80\xa2 Foster a spirit of continuous learning & collaboration across teams \xe2\x80\x93 career development, coaching & mentoring\xe2\x80\xa2 Own and undertake few accounts for risk data entry and market submission of specific classes of business in a timely manner to a high standard (Slip knowledge with experience in Quotes, New Submission, Renewals, endorsements and declarations)\xe2\x80\xa2 Conduct quality control of data entry work conducted by the technicians\xe2\x80\xa2 Assist in the oversight and monitoring of the handling/agreement of premium queries received from Xchanging, assisting with and processing any complex cases as required\xe2\x80\xa2 Complete monitoring of data information in to Document Management System\xe2\x80\xa2 Data quality checks \xe2\x80\x93 investigate by reviewing company documentation stored locally and through the IMR, resolve and / or annotate reason for issue identified where the issue is a result from and error or an acceptable exception. Where issue has been queried with the broker, keep a log and follow up or escalate as appropriate\xe2\x80\xa2 Engage with broking teams as required to progress query resolution to a high standard in a timely manner\xe2\x80\xa2 Provide technical support for the brokers and other colleagues across the business\xe2\x80\xa2 Assist in the monitoring/completion of exception reports and complete follow up actions as required\xe2\x80\xa2 Undertake Ad-hoc tasks in relation to operations function as directed by Operations Manager Act a deputy for colleagues when they are absent e.g. email queries

Qualifications

• Graduate \xe2\x80\xa2 Knowledge of end to end life cycle of policy.\xe2\x80\xa2 Overall work experience of minimum 3-5 yrs. experience in Operations\xe2\x80\xa2 Excellent Communication skills - written & verbal\xe2\x80\xa2 Working knowledge of Excel & PowerPoint\xe2\x80\xa2 Should have analytical bent of mind \xe2\x80\xa2 Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset

WNS Global Services