KEY RESPONSIBILITIES: \xef\x82\xb7 Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance \xef\x82\xb7 Handling Centralized welcome calling Process. \xef\x82\xb7 Reduction in Discrepancy ratio. \xef\x82\xb7 WIP Management - GO actionable TAT, issuance TAT. \xef\x82\xb7 Vendor Bill Management \xef\x82\xb7 Manage Dashboards & Governance for field ops \xef\x82\xb7 Field operation & HO coordination for field operation fulfillment support. \xef\x82\xb7 Lead Employee engagement initiatives for CAT-ops MEASURES OF SUCCESS: \xef\x82\xb7 Paid to Applied Business \xe2\x89\xa592% \xef\x82\xb7 Ensure 100% welcoming calling on applied new business on time \xef\x82\xb7 Minimize channel discrepancy ratio
5% \xef\x82\xb7 Reduction in Business leakage
5 % \xef\x82\xb7 Improvement in Employee engagement score QUALIFICATION & EXPERIENCE \xef\x82\xb7 Graduate in any discipline. \xef\x82\xb7 5-7 years of experience in New Business. \xef\x82\xb7 Life insurance experience is preferred KNOWLEDGE & SKILL \xef\x82\xb7 Excellent Inter-personnel skills \xef\x82\xb7 High internal customer centricity \xef\x82\xb7 Relationship building JOB DESCRIPTION Job Title: Deputy Manager -Customer Advisory Team Band: 5B Reporting To: Assistant Vice President Incumbent: Department: Customer Advisory Team Supervising: JD defined on: Location: GurgaonKEY RESPONSIBILITIES: \xef\x82\xb7 Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance \xef\x82\xb7 Handling Centralized welcome calling Process. \xef\x82\xb7 Reduction in Discrepancy ratio. \xef\x82\xb7 WIP Management - GO actionable TAT, issuance TAT. \xef\x82\xb7 Vendor Bill Management \xef\x82\xb7 Manage Dashboards & Governance for field ops \xef\x82\xb7 Field operation & HO coordination for field operation fulfillment support. \xef\x82\xb7 Lead Employee engagement initiatives for CAT-ops MEASURES OF SUCCESS: \xef\x82\xb7 Paid to Applied Business \xe2\x89\xa592% \xef\x82\xb7 Ensure 100% welcoming calling on applied new business on time \xef\x82\xb7 Minimize channel discrepancy ratio
5% \xef\x82\xb7 Reduction in Business leakage
5 % \xef\x82\xb7 Improvement in Employee engagement score QUALIFICATION & EXPERIENCE \xef\x82\xb7 Graduate in any discipline. \xef\x82\xb7 5-7 years of experience in New Business. \xef\x82\xb7 Life insurance experience is preferred KNOWLEDGE & SKILL \xef\x82\xb7 Excellent Inter-personnel skills \xef\x82\xb7 High internal customer centricity \xef\x82\xb7 Relationship building JOB DESCRIPTION Job Title: Deputy Manager -Customer Advisory Team Band: 5B Reporting To: Assistant Vice President Incumbent: Department: Customer Advisory Team Supervising: JD defined on: Location: Gurgaon
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