Effective performance planning for self and team, time management, conflict management and self organization.
Ensure exemplary employee experience at all times through quick redress of open issues, employee concerns and feedback.
Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.
Seek opportunities to motivate and appreciate employees.
Foster an environment founded on high levels of ethics and integrity.
Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances.
Planning and Prioritization & Data Collection and analysis
Coaching and Feedback & Ability to manage and lead a team
Analysis and MIS/Reporting
Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict management
Customer/Client Interaction
Handle customer contacts regularly to stay up to date with the product and be available to provide support
Handle escalations for the team\\
Skill Required: Good Communication skill (English, Hindi) Qualification: Any Graduation Job Types: Regular , Permanent, Fresher\'s Job Types: Full-time, Regular / Permanent, Fresher Salary: 9500,000.00 - 9600,000.00 per year Schedule:
Day shift
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