Job Description

KEY RESPONSIBILITIES: . Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance . Handling Centralized welcome calling Process. . Reduction in Discrepancy ratio. . WIP Management - GO actionable TAT, issuance TAT. . Vendor Bill Management . Manage Dashboards & Governance for field ops . Field operation & HO coordination for field operation fulfillment support. . Lead Employee engagement initiatives for CAT-ops MEASURES OF SUCCESS: . Paid to Applied Business 92% . Ensure 100% welcoming calling on applied new business on time . Minimize channel discrepancy ratio 5% . Reduction in Business leakage 5 % . Improvement in Employee engagement score QUALIFICATION & EXPERIENCE . Graduate in any discipline. . 5-7 years of experience in New Business. . Life insurance experience is preferred KNOWLEDGE & SKILL . Excellent Inter-personnel skills . High internal customer centricity . Relationship building JOB DESCRIPTION Job Title: Deputy Manager -Customer Advisory Team Band: 5B Reporting To: Assistant Vice President Incumbent: Department: Customer Advisory Team Supervising: JD defined on: Location: Gurgaon KEY RESPONSIBILITIES: . Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance . Handling Centralized welcome calling Process. . Reduction in Discrepancy ratio. . WIP Management - GO actionable TAT, issuance TAT. . Vendor Bill Management . Manage Dashboards & Governance for field ops . Field operation & HO coordination for field operation fulfillment support. . Lead Employee engagement initiatives for CAT-ops MEASURES OF SUCCESS: . Paid to Applied Business 92% . Ensure 100% welcoming calling on applied new business on time . Minimize channel discrepancy ratio 5% . Reduction in Business leakage 5 % . Improvement in Employee engagement score QUALIFICATION & EXPERIENCE . Graduate in any discipline. . 5-7 years of experience in New Business. . Life insurance experience is preferred KNOWLEDGE & SKILL . Excellent Inter-personnel skills . High internal customer centricity . Relationship building JOB DESCRIPTION Job Title: Deputy Manager -Customer Advisory Team Band: 5B Reporting To: Assistant Vice President Incumbent: Department: Customer Advisory Team Supervising: JD defined on: Location: Gurgaon

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