KEY RESPONSIBILITIES:
\xef\x82\xb7 Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance
\xef\x82\xb7 Handling Centralized welcome calling Process.
\xef\x82\xb7 Reduction in Discrepancy ratio.
\xef\x82\xb7 WIP Management - GO actionable TAT, issuance TAT.
\xef\x82\xb7 Vendor Bill Management
\xef\x82\xb7 Manage Dashboards & Governance for field ops
\xef\x82\xb7 Field operation & HO coordination for field operation fulfillment support.
\xef\x82\xb7 Lead Employee engagement initiatives for CAT-ops
MEASURES OF SUCCESS:
\xef\x82\xb7 Paid to Applied Business \xe2\x89\xa592%
\xef\x82\xb7 Ensure 100% welcoming calling on applied new business on time
\xef\x82\xb7 Minimize channel discrepancy ratio
5%
\xef\x82\xb7 Reduction in Business leakage
5 %
\xef\x82\xb7 Improvement in Employee engagement score
QUALIFICATION & EXPERIENCE
\xef\x82\xb7 Graduate in any discipline.
\xef\x82\xb7 5-7 years of experience in New Business.
\xef\x82\xb7 Life insurance experience is preferred
KNOWLEDGE & SKILL
\xef\x82\xb7 Excellent Inter-personnel skills
\xef\x82\xb7 High internal customer centricity
\xef\x82\xb7 Relationship building
JOB DESCRIPTION
Job Title: Deputy Manager -Customer Advisory Team
Band: 5B
Reporting To: Assistant
Vice President
Incumbent:
Department:
Customer Advisory Team
Supervising:
JD defined on:
Location: Gurgaon
KEY RESPONSIBILITIES:
\xef\x82\xb7 Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance
\xef\x82\xb7 Handling Centralized welcome calling Process.
\xef\x82\xb7 Reduction in Discrepancy ratio.
\xef\x82\xb7 WIP Management - GO actionable TAT, issuance TAT.
\xef\x82\xb7 Vendor Bill Management
\xef\x82\xb7 Manage Dashboards & Governance for field ops
\xef\x82\xb7 Field operation & HO coordination for field operation fulfillment support.
\xef\x82\xb7 Lead Employee engagement initiatives for CAT-ops
MEASURES OF SUCCESS:
\xef\x82\xb7 Paid to Applied Business \xe2\x89\xa592%
\xef\x82\xb7 Ensure 100% welcoming calling on applied new business on time
\xef\x82\xb7 Minimize channel discrepancy ratio
5%
\xef\x82\xb7 Reduction in Business leakage
5 %
\xef\x82\xb7 Improvement in Employee engagement score
QUALIFICATION & EXPERIENCE
\xef\x82\xb7 Graduate in any discipline.
\xef\x82\xb7 5-7 years of experience in New Business.
\xef\x82\xb7 Life insurance experience is preferred
KNOWLEDGE & SKILL
\xef\x82\xb7 Excellent Inter-personnel skills
\xef\x82\xb7 High internal customer centricity
\xef\x82\xb7 Relationship building
JOB DESCRIPTION
Job Title: Deputy Manager -Customer Advisory Team
Band: 5B
Reporting To: Assistant
Vice President
Incumbent:
Department:
Customer Advisory Team
Supervising:
JD defined on:
Location: Gurgaon
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