Job Description

Overall Role Purpose

Identify, develop, and prioritise initiatives that will improve the quality of service to DHL customers.
Carry out tasks as assigned with utmost care & efficiency & in compliance to the Customs & any other law in force.

External

External Customers
DHL Customers• Team Members and department Managers- To communicate DHL progress, activities and plans
• Understand customer needs and work appropriately
• Promote company's interest to expand customer base



Operations Manager• Interpret and implement regulatory guidelines



Internal

Industry Associations, Airport authorities, Brokerage• Coordinate and support for the overall benefit of the industry



Customs broker:• Closely monitor against SLA to improve the performance related DHL KPI and reduce clearance cost
• Maintain good relationship



Regulatory authorities• Represent DHL interests at all levels of Customs & Regulatory administration with professionalism and integrity.



Operations Management, Hub / Gateway departments• Work closely with the Operations Management team to identify, develop and prioritise initiatives that will improve the quality of service to DHL customers, inbound / outbound transit time and the overall cost position.



Process• Understand the task completely in advance of start of task & take necessary guidance from time to time from the immediate superior
• Ensure proper handling of documents including record storage in readable form as per requirement
• Updation of status on each task assigned to the immediate reporting manager
• Ensuring cordial relations within & with external agencies/ authorities
• Proper & accurate coordination between relevant internal sections of department or other departments
• Providing timely status of task assigned
• Timely submission of documents/ expense reports/ other necessary cum required inputs/ information to ensure that next task in line is done within stipulated time
• Maintain accounts of advances taken & submit timely & correct vouchers
• Sign Customs documents only if authorised by the company in such form as prescribed by Customs
• Handle packages carefully
• Report exceptions immediately such as queries, damages, other issues during the execution of tasks assigned
• Follow the code of conduct, which an employee of a CHA is required to follow as per the CHALR
• Will not be part (active or passive) of any unions/ independent associations, whatsoever
• Will not indulge in any activity, on his own or on the guidance of internal or external staff/ managers, which will hamper the image and/or repute of the DHL organisation or exposes the DHL organisation to notices/ actions from authorities



Expected years of experience (Minimum)• Over 8-10 years of experience in Customs & compliance preferably in the FTWZ /Bonded Warehouse operations.