Job Description

We are Sinch. Even if you dont know us by name or recognize our logo yet, chances are you have used our products in one way or other. We are leading global communication Platform (cPaas) provider - the connector between the two through our messaging, voice and video solutions. By year end Sinch will be close to 4000 employees in more than 50 countries with one of our engineering hub at Noida location.

Our APIs and platform deal with over 145 billion engagements annually. Sinch, 2nd largest cPaaS and messaging provider in the world is looking for a Deputy Manager - Customer Support at its Bangalore (India) location.

Are you up for the challenge?

Requirements

Looking for a professional with 1-2 years of relevant experience in technical implementations and ongoing technical relationships with large enterprise clients. The resource will provide unrivaled product knowledge and proven skills to help customer streamline deployment and improve operations of Sinch India's solution/products.

Key result areas:

• Eagerness and ability to understand client needs and modify customer handling process in order to improve CSAT for government clients.
• Provide regular updates to the stake holders. A key measurement will be customer renewals, churn, and account growth.
• L1 Support: Single point of technical contact who can address ad-hoc technical queries, streamline overall operations, and suggest best practices and coordination of issue management and problem resolution.
• Work closely with engineering and sales team to understand and close issues/cases/requirements
• Willing to meet client, When required.

• The position required good Communication and providing a technical solution.
• Good experience in client management & ability to get the work done from different teams.
• High degree of initiative, dependability and the ability to work with little supervision.
• Excellent communication skills to effectively communicate and deal with both internal and external customers.

• Private Health Insurance
• Training & Development

Sinch