Job Description

Introduction

Spartan Technology Services and Solutions Private Limited is a subsidiary of IBM (International Business Machines) Corporation. IBM is a global brand and has its presence in 170 countries and operates through multiple locations across globe.


Spartan Technology Services and Solutions Private Limited is an integral part of IBM Business Process Operations and is providing end to end services covering policy renewal, query resolution using TPA services to its clients in the Insurance industry while ensuring best in class quality for their clients and communities. The group has dedicated compliance experts focused on ensuring data security across all transaction and aspects of an organization.



Your Role and Responsibilities

• Responsible for managing a team managing Life and annuity claims investigation, processing and payments
• Manages processes based on established performance standards, service & quality levels. Measure team overall performance (Productivity; Efficiency; Quality; Timeliness; Resource Availability; etc.)
• Responsible for supervising, managing and motivating team members on a daily basis.
• Builds capacity through resource planning, load balancing and cross training.
• Monitor team performance and report on metrics.
• Provide coaching for challenged team members and development for high potentials.
• Ensures readiness of Business Continuity plan and lead implementation if necessary.
• Manages and develops resources to take key positions as Process Coordinator. Helps teams execute career development plans.
• Develops team members to take on additional responsibilities. Conceptualize and implement internal rewards or employee programs within the unit for retention & growth.
• Contact point for the business on any issues and/ or concerns and proactively provide solutions.
• Manages internal updates/communication within the unit.
• Encourages people to contribute to company-wide initiatives and projects.
• Enforces compliance to company policies and effect disciplinary measures on violations.
• Continually seeks opportunities to increase customer satisfaction and deepen client relationships.



Required Technical and Professional Expertise

• Possesses at least a Bachelor's/College Degree in any field. Insurance Industry training / certification would be preferred.
• With 5 years professional experience in Insurance industry and 3 year's experience in Life & Annuity Claims as Process Coordinator or Subject Matter Expert
• Experience of handling team of 15 associates and strong business operations knowledge
• Experience of deploying operations controls and process improvements
• Knowledgeable in MS products or similar tools/ systems
• Strong communication and meeting facilitation skills
• Organizational and time-management skills
• Good leadership skills and ability to motivate front-line employees; ability to lead and manage teams
• Ability to prepare, analyze, and effectively use different MIS reports
• Ability to work effectively across language, US time zone & cultural barriers with US based customer
• Experience managing in a multi-client environment



Preferred Technical and Professional Expertise

• None



About Business UnitBusiness Process Operations is part of IBM Consulting and is a key service area that cuts across service lines in Business Transformation Services including Customer Transformation, Finance & Supply Chain Transformation, Talent Transformation and Industry Transformation Units like Banking, Insurance & Healthcare.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


Are you ready to be an IBMer?



About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.



Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.



For additional information about location requirements, please discuss with the recruiter following submission of your application.



Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.