Role Summary
TAT
• Ensure TAT is achieved as per agreed SLA
Quality & FTR
• 99% Quality & FTR needs to be maintained across all line of Business
Stake Holder Management
• Ensure to manage internal and external stakeholders and according to give the feedback, ensure smooth transactions and process improvement, better relations.
Productivity & Process Improvement
• Ensure Optimum utilization of resources and individual productivity of resources are measured accordingly.
• To indentify process gaps and suggest for improvements
aAEURA
• Nil compliance, Audit deviations OR impact on overall Operations audit - Satisfactory Audit rating .
Key Accountabilities/ Responsibilities
Stakeholder interfaces
Experience
1-4 years
Education
Any Graduate or MBA preferably
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