Job Description

JOB SUMMARYDirect customer service and sales to existing MLI customers through relationship building. Customer leads will be provided by company.KEY RESPONSIBILITIESDrive Revenue through Cross sell / Up sell

• Focus on cross-sell & up-sell opportunity in every lead allocated from HO team
• Drive productivity measures like lead to conversion ratio.
• Exceed month on month revenue target & collection target
• Competition Analysis for giving professional advice to customer
• Fix self-appointments every day from the given customer database as per the campaign

Customer Service/Retention through relationship management

• Timely & effectively resolve service requests of customers.
• Drive renewal collection on allocated base.
• Ensure retention of his/her allocated Book of Relations (existing customer database).
• Establishing and strengthening relationship with the allocated customer base.
• Identify financial goals of customers and providing financial planning assistance.

MEASURES OF SUCCESS

• TAT adherence for updating System - CSG
• Successful completion of cross-sell/ up-sell Business Goals month on month
• Collection of payment/premium from 91-180 days\' due policies
• Complaint Resolution /Customer satisfaction

• Achievement of Retention Targets

45 unique customer meetings in a month * More than 90% attendance (of total working days)

• Successfully score

=80% in the Functional Trainings impartedDESIRED QUALIFICATIONS AND EXPERIENCEGraduate with 1 - 3 years\' experience in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate.Minimum 6 months\' exposure to Life InsuranceAge Bracket: 25-32 yearsMust own a conveyanceKNOWLEDGE / SKILLS / ABILITIES

• Process & Result orientation
• Customer centricity & relationship building
• Basic Computer Knowledge.
• Good communication skills- English and regional language

JOB SUMMARYDirect customer service and sales to existing MLI customers through relationship building. Customer leads will be provided by company.KEY RESPONSIBILITIESDrive Revenue through Cross sell / Up sell

• Focus on cross-sell & up-sell opportunity in every lead allocated from HO team
• Drive productivity measures like lead to conversion ratio.
• Exceed month on month revenue target & collection target
• Competition Analysis for giving professional advice to customer
• Fix self-appointments every day from the given customer database as per the campaign

Customer Service/Retention through relationship management

• Timely & effectively resolve service requests of customers.
• Drive renewal collection on allocated base.
• Ensure retention of his/her allocated Book of Relations (existing customer database).
• Establishing and strengthening relationship with the allocated customer base.
• Identify financial goals of customers and providing financial planning assistance.

MEASURES OF SUCCESS

• TAT adherence for updating System - CSG
• Successful completion of cross-sell/ up-sell Business Goals month on month
• Collection of payment/premium from 91-180 days\' due policies
• Complaint Resolution /Customer satisfaction

• Achievement of Retention Targets

45 unique customer meetings in a month * More than 90% attendance (of total working days)

• Successfully score

=80% in the Functional Trainings impartedDESIRED QUALIFICATIONS AND EXPERIENCEGraduate with 1 - 3 years\' experience in sales of Insurance/ Mutual Fund/ CASA/ Investments/ Loans/ Real Estate.Minimum 6 months\' exposure to Life InsuranceAge Bracket: 25-32 yearsMust own a conveyanceKNOWLEDGE / SKILLS / ABILITIES

• Process & Result orientation
• Customer centricity & relationship building
• Basic Computer Knowledge.
• Good communication skills- English and regional language

Max Life Insurance