Job Description

aAbout Max Life Insurance:Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built itsoperations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.For more information, please visit the Company\'s website atWe Stand for:CaringA compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.CollaborationA boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization\'s ask. A leader who addresses challenges with a solution oriented approach to create \xe2\x80\x9cwin-win\xe2\x80\x9d partnerships within & outside teams through inspired cooperation and teamwork.Customer ObessionA leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.Growth MindsetAn ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.People LeadershipA people\'s leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes."Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity."KEY RESPONSIBILITIES:
\xef\x82\xb7 Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance
\xef\x82\xb7 Handling Centralized welcome calling Process.
\xef\x82\xb7 Reduction in Discrepancy ratio.
\xef\x82\xb7 WIP Management - GO actionable TAT, issuance TAT.
\xef\x82\xb7 Vendor Bill Management
\xef\x82\xb7 Manage Dashboards & Governance for field ops
\xef\x82\xb7 Field operation & HO coordination for field operation fulfillment support.
\xef\x82\xb7 Lead Employee engagement initiatives for CAT-ops
MEASURES OF SUCCESS:
\xef\x82\xb7 Paid to Applied Business \xe2\x89\xa592%
\xef\x82\xb7 Ensure 100% welcoming calling on applied new business on time
\xef\x82\xb7 Minimize channel discrepancy ratio
5%
\xef\x82\xb7 Reduction in Business leakage
5 %
\xef\x82\xb7 Improvement in Employee engagement score
QUALIFICATION & EXPERIENCE
\xef\x82\xb7 Graduate in any discipline.
\xef\x82\xb7 5-7 years of experience in New Business.
\xef\x82\xb7 Life insurance experience is preferred
KNOWLEDGE & SKILL
\xef\x82\xb7 Excellent Inter-personnel skills
\xef\x82\xb7 High internal customer centricity
\xef\x82\xb7 Relationship building
JOB DESCRIPTION
Job Title: Deputy Manager -Customer Advisory Team
Band: 5B
Reporting To: Assistant
Vice President
Incumbent:
Department:
Customer Advisory Team
Supervising:
JD defined on:
Location: Gurgaon

Max Life Insurance