Deputy Centre Manager Tele Sales

Year    Bangalore, Karnataka, India

Job Description


Principal AccountabilitiesHow they are achieved/measured

  • Manage the Group business with the Bank employees
  • Liaison with different departments for closure of the cases
  • Champion product and process to drive top line sales through business sales team and maintaining penetration levels of group insurance products with channel partner.
  • Coordinate and train key officials (ASSL, DSA, other bank officials) to enhance their understanding of the business to increase seller activisation
  • Provide market feedback on competition and other products in the market.
  • Manage and strengthen relationship through engagement with Partner\'s Zonal Leadership team, Ops & Credit Team, DSAs, SMs, Field Sales Staff at all levels and across functions. Values add in key initiatives to enhance attachment ration & business volume through training and service.
  • Tracking penetration performance and publishing dashboards, along with Group Operations.
  • To measure & monitor the various metrics (Files and sum assured Penetration rates, seller activation, Claim denial rates/ pending rates, rejection ratios , medical TATs etc), to minimize the same and adhere to TATs and contribute to product improvement.
  • Monitoring and control process of Post Sales.
  • Managing complete claims operation & end to end process.
Principal AccountabilitiesHow they are achieved/measured
  • Manage the Group business with the Bank employees
  • Liaison with different departments for closure of the cases
  • Champion product and process to drive top line sales through business sales team and maintaining penetration levels of group insurance products with channel partner.
  • Coordinate and train key officials (ASSL, DSA, other bank officials) to enhance their understanding of the business to increase seller activisation
  • Provide market feedback on competition and other products in the market.
  • Manage and strengthen relationship through engagement with Partner\'s Zonal Leadership team, Ops & Credit Team, DSAs, SMs, Field Sales Staff at all levels and across functions. Values add in key initiatives to enhance attachment ration & business volume through training and service.
  • Tracking penetration performance and publishing dashboards, along with Group Operations.
  • To measure & monitor the various metrics (Files and sum assured Penetration rates, seller activation, Claim denial rates/ pending rates, rejection ratios , medical TATs etc), to minimize the same and adhere to TATs and contribute to product improvement.
  • Monitoring and control process of Post Sales.
  • Managing complete claims operation & end to end process.

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Job Detail

  • Job Id
    JD3445632
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year