Job Description

:Main ACTIVITIESSupportxc2xb7 Contribute to deliver/update digital guidancexc2xb7 Upskill functions for more autonomyxc2xb7 Provide user support expertise: Lead root cause analysis on issues/requests/questions coming from the business and provide answers, solutions and escalate to Data Engineers and Visual Designersxc2xb7 Issue resolutionData: Automation, Architecture, Consistencyxc2xb7 Responsible for validating the data consistency rules with the BPO, and data consistency indicators follow up, and communicate to end users any potential issuexc2xb7 Guide, and animate data owners on the BI referential data collection up to technical environmentsxc2xb7 Verify and influence systematically if automation of data is possible to be developedRequirement gatheringxc2xb7 Responsible for CHR requirement gathering phase and translation into functional specifications, bridging the gap between the business and the developers.xc2xb7 Create Business Transformation Impact Analysisxc2xb7 Create gap analysis between AS IS and TO BE scenarios (including process, organization, scope, and resources)xc2xb7 Mitigation plan based on gap analysisxc2xb7 Transfer knowledge of the new capabilities within the different teamsTestingxc2xb7 Contribute to the pre-test of the data consistency and non-regression in anticipation of the UAT, high level to identify main issuesxc2xb7 Contribute to the UAT with key users & business process owner to ensure compliance to specification until UAT sign off, understand the changes and be ready to support the adoptionStakeholder management in the business in conjunction with Application Lifecycle Managerxc2xb7 Register and assess stakeholders. Identify the community of stakeholders and get their pulse in periodical meetingsxc2xb7 Conduct all action that resulted from the stakeholder assessment to ensure the right level of stakeholder management and alert leaders/management within GSC Analytics in case of any possible risk or roadblock.Continuous Communicationxc2xb7 Build communication material and promote the decided training campaigns through the right communication channels (meeting with community of stakeholders, yammer group, TEAMS, etc.) making sure people get the information which is aligned with the communication standards for Adoptionxc2xb7 Ensure accessibility for all decided communications and documentation (guidebooks, FAQ, intranet, iSEE, videos, Data Dictionary, Detailed Functionality Documentationxe2x80xa6) related to the business transformationxc2xb7 Ensure that all communications are promoted and spread by the network of Key Users (Single Point of Contacts, Champions, Stakeholders, etc) end to end process, including deco if anyCommunity, network, key users, championsxc2xb7 Support the Business Process Owner with the management and coordination with the animation of network of key users/community of users/stakeholdersTraining & user documentationxc2xb7 Link with GSC academy to make tutorials mandatory through MLL (curriculum)xc2xb7 Create with other stakeholders the appropriate training material (guidebooks, FAQ's, tutorials, video materials, use cases and testimonies) with the right level of pedagogy/story telling covering all possible scenariixc2xb7 Organize and co-animate when needed the planned training sessions (classroom, virtual, video, etc) in accordance with global training planxc2xb7 Asses the training need of perimeters and put in place necessary training planning accordinglyxc2xb7 Build and track user satisfaction regarding the trainings and documentation deliveredxc2xb7 Improve training material making sure documentation is always up to date. Execute necessary action to make them up to datexc2xb7 Lead the video creationxc2xb7 Train the trainers (Single Point of Contacts, Champions, Stakeholders, etc)Adoption & value creation in collaboration with BPOxc2xb7 Define metrics to put in place and measure the user adoption and satisfaction of the appxc2xb7 Measure adoption and satisfaction plus usage (the way it is used) during the RUNxc2xb7 Propose improvements in case adoption is not at the expected level (involving whoever necessary)xc2xb7 If therexc2xb4s a previous tool, provide to BPO useful data of current tool for the value creation definitionProject Managementxc2xb7 Project planning , Organization and risk Managementxc2xb7 Well versed on tools like Jira
Qualifications

• Fluent English.

• Focus on the Customer

• Strong interpersonal skills: ability to work effectively across organizational boundaries and geographies and lead by influence

• Ability to communicate effectively complicated ideas (a must) with simple concepts

• Good Level of IT Tools: expert in Excel, knowledge of relational databases' principles

• Problem analysis and problem solving

• Business process knowledge : Procurement and Finance

• Change management

• Active listening

• Strong analytical skills : design Thinking

• Issue resolution skills

• Ability to work in a fast-paced setting and prioritize among competing tasks and assignments

• Proven ability to quickly learn new applications, processes, and procedures

• Business value driven and passionate about user satisfaction

• High in result achievements through cooperation

• Agile and adaptable.

• Ready to challenge status quo

• Be recognized by the community as the reference on his/her domain

• Stakeholder Management

• Project Management

• Know-how on

o How to measure Learning Effectivenesso How to create Effective Presentationso How to create Video Trainingso Jirao Procurement Knowledge
Schedule: Full-time
Req: 0098D9

Schneider Electric