Job Description

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Associate

& Summary

At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.




In staffing and deployment at PwC, your work will focus on managing and optimising the deployment of employees within the organisation, getting the right talent to the right place at the right time.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.


Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:


Apply a learning mindset and take ownership for your own development. Appreciate diverse perspectives, needs, and feelings of others. Adopt habits to sustain high performance and develop your potential. Actively listen, ask questions to check understanding, and clearly express ideas. Seek, reflect, act on, and give feedback. Gather information from a range of sources to analyse facts and discern patterns. Commit to understanding how the business works and building commercial awareness. Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

AC-DET Process Specialists

will support the implementation , execution and change or process improvement of Deployment Enablement processes. They are required to work independently or as a team to meet the desired outcomes and have a good understanding of Deployment function (Talent Supply-chain/workforce/resource management). The Process Specialist will be aligned or realigned to a specialized workstream based on business needs.



Previous experience of working in a Consulting firm Deployment function with Operation process execution and Compliance checking will be an added advantage.

Education Background

- Bachelor in any stream

Level

- Associate 2

Relevant years of experience:

2- 5 years

Location Preferred

- Kolkata, Hyderabad

Tool Knowledge:

Preferred - Alteryx / Tableau / Power BI / PowerApps / SharePoint


Required - Intermediate Excel

Responsibilities:

Process specialists are responsible for ensuring that all steps in a process are completed correctly and on time.



Executing or implementing processe s, procedures, or methods as per the prescribed SOP guidelines and SLA requirements Executing activities for multiple work streams or processes within, independently , determining priority of tasks; Utilizing analytical ability through troubleshooting and evaluating various systems and tools including Microsoft Excel . Making decisions and solving problems independently, with the expectation to consult with a supervisor on more difficult issues Aid the deployment team on other operational and backend activities , as per the approved service requests Report to the Process SME on timely completion of prescribed process steps daily.

Desired Skills and Experiences:

Excellent interpersonal and communication skills.


Must be proactive , flexible , able to think outside of the box and solve creativel y. Exceptional time-management skills with ability to multi-task and work under tight deadlines.


Demonstrate learning agility to learn new processes and unlearn obsolete processes Support to the team's execution of assigned tasks and behaviors such that KPIs and SLAs are met. Provide analytical support to business teams. Prior experience in process related to compliance checks or KYC related processes in financial institutions. Maintain confidentiality about all employee, client and company records Understanding of Compliance / Audit and Deployment processes Perform centralized compliance checks, maintain compliance trackers, populate process quality reports, perform transactional schedule management tasks. Release or escalate potential matches accordingly as stipulated in the working instruction to originating business unit and relevan t compliance department. Perform basic schedule changes, movement of bookings and unavailability in the scheduling systems. Follow-ups on low utilized, very high utilized professionals, schedule adherence, unavailability time etc. Perform confirmation checks and follow-ups with ETs with high drop / schedule changes. Preferred Skills and Experiences:



Basic knowledge of using the workforce management systems will be preferred. Basic knowledge about working on SharePoint . Previous experience of working in a Consulting firm / Big 4 (Tax and Assurance) Deployment function with Compliance checkin g will be an added advantage.

Education

(if blank, degree and/or field of study not specified)

Degrees/Field of Study required:
Degrees/Field of Study preferred:

Certifications

(if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Business Performance Management, Business Reporting, Communication, Conflict Resolution, Coordinating Staff, Data Analysis, Demand Management, Development Collaboration, Emotional Regulation, Empathy, Human Resources (HR) Report, Inclusion, Intellectual Curiosity, Optimism, Project Resource Allocation, Project Resource Management, Resource Allocation, Resource Identification, Resource Interpretation, Resource Management, Resource Sharing, Staffing Model {+ 10 more}

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No