Job Description

:Role : L1 supportLocation : Navi MumbaiWho are we looking for?A L1 support to manage a critical project for one of our biggest client in banking domain.The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications .Technical Skills:xefx82xb7 First level SPOC for application related queries and issues from end users.xefx82xb7 Solving service desk tickets.xefx82xb7 Analysing end user's queries over telephonic conversation to understand issue more clearlyxefx82xb7 Replying Mails receved from end users/ circle admins.xefx82xb7 Sending daily IT risk management report to client.xefx82xb7 Generating various reports (daily, weekly, fort-nightly, Monthly, Quarterly and AnnualLy) from the system using SQL queries, validate and share.xefx82xb7 After analysing issue in service desk or mail, if needed corrections have to be done in database through proper channel.xefx82xb7 Making service desk monthly report and daily report.xefx82xb7 If issue is not understanding then it must be discussed with L2 and L3 team for quick resolution.xefx82xb7 Updation and maintenance of User Manual and Standard Operating Procedure documents with continuous modifications in various programs of the application.xefx82xb7 Good verbal and written communication skills in English and Hindi.xefx82xb7 Good hands on experience in Oracle Database and writing SQL Queries.xefx82xb7 Prior Customer Help desk experience is strongly desired.xefx82xb7 Knowledge in MS office.xefx82xb7 Knowledge in core java/ADF is added advantage.xefx82xb7 Knowledge in PL/SQL is added advantage).Process Skills:xefx82xb7 Capable of analyzing requirementsxefx82xb7 Develop and peer review of LLD (Initiate/ participate in peer reviews)xefx82xb7 Participate in discussion with business stake holdersxefx82xb7 6 days working for SBI project.xefx82xb7 Only male candidates are requiredBehavioral Skills :xefx82xb7 Resolve technical issues of projects and Explore alternate designsxefx82xb7 Participates as a team member and fosters teamwork by inter-group coordination within the modules of the project.xefx82xb7 Effectively collaborates and communicates with the stakeholders and ensure client satisfactionxefx82xb7 Train and coach members of project groups to ensure effective knowledge management activity.Certification: Good to haveSkills:PRIMARY COMPETENCY : Production Support PRIMARY SKILL : Production Support PRIMARY SKILL PERCENTAGE : 100About Company:Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis