Job Description

Req ID: 239678

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Specialist Advisor to join our team in Bangalore, Karn\xc4\x81taka (IN-KA), India (IN).

Role Responsibilities

• Provide supervision and management to a medium to large sized team of IT Asset Management professionals.

• Administers policies and guidelines that directly affect team work activities.
• Establishes deadlines for completing assignments.
• Provide coaching, career path planning and mentoring to team.
• Create and provide ongoing feedback and reviews to individuals.
• Strong ability to motivate, direct and lead others.
• Organizational skills to provide leadership and direction to team
• Take the lead role in managing client relationships.

• Provide direction to team members on delivery management best practices and process improvement opportunities.
• Resolves escalated problems to maintain strong client experience levels.
• Manages escalation as per agreed escalation matrix.
• Manage and control expenses for the organization while ensuring resource optimization.

• Ensures team achieves performance and client service metrics.
• Identifies opportunities for growth and innovation.
• Ability to manage delivery costs to plan.
• Ability to multi-task in a dynamic environment.

• Ability to lead cross-functional delivery teams.
• Demonstrated attentiveness to quality and productivity.
• Strong analytical, problem solving, negotiation and organizational skills.
• Demonstrated ability to successfully manage and lead third party relationships.
• Experienced organizing and planning skills to effectively manage a team

Requirements

• 10 or more years of relevant experience.
• Previous leadership or managerial experience.
• Experience working within global teams

• Demonstrated track record of delivering high quality services to customers

• Experience in project management and customer management
• Proactive and self-motivated
• Solid analytical, organizational and interpersonal skills
• Proven experience leading global services within challenging and complex environments, and possess the ability to work effectively across multiple groups and stakeholders, particularly executives
• Fluent in writing and speaking English and Spanish languages.

Preferences

• An Industry Certification such as Certified IT Asset Manager (CITAM), Certified Software Asset Management (CSAM) or Certified Hardware Asset Management (CHAMP)
• Working knowledge of service desk and field service operations
• Experience implementing and/or using Flexera Flexnet Manager Platform or ServiceNow
• Graduate in any discipline (technical field preferred)
• ITIL certification
• Experience working in a managed services environment
• Ability to learn new technologies, tools and processes quickly

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients\' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

NTT Data