Job Description

: Job Title: Senior Delivery Manager - Microsoft Dynamics 365 CRM and ERP (Finance & Operations) Location: Pune Experience Range: 15 to 20 yrs Role Proficiency: Independently deliver large and complex programs within budget and schedule to meet the defined outcomes. Ensure adherence to established processes and quality standards for a portfolio with TCV of $5-10 million. Responsible for financial tracking, operational and logistic decision-making, and implementing a robust governance model involving internal and customer stakeholders. Must-Have Skills: Technical Architecture & Solutioning Microsoft Dynamics 365 CRM & F&O (Finance & Operations) Technology Solutions Design & Implementation Project Management & Stakeholder Management Financial Management & Profitability Tracking Service Level Management & Risk Mitigation Team Management & Resource Planning Good-to-Have Skills: Agile & DevOps Methodologies IPR Principles and Compliance Pricing & Licensing Models Digital Transformation Strategy Account & Vendor Management Knowledge Management Frameworks Benefits Realization & Management Key Responsibilities: Technical & Solutioning Responsibilities: Be an expert and evangelist for functional and technical architecture, solutioning, design, development, and testing of Dynamics 365 ERP (Finance & Operations) applications. Provide thought leadership and innovation in developing and implementing technical solutions. Guide solution response teams and evaluate work products. Recommend technology-specific accelerators and tools for optimizing solutions. Implement best practices for solutioning with measurable business value additions. Project & Financial Management: Drive adoption of delivery plans, standards, best software engineering practices, and governance models. Manage a portfolio with TCV of $5-10 million, achieving an EBITDA of at least 25%. Structure growth strategies around platforms, aiming for 15-20% YoY organic growth. Optimize cost of delivery and improve engagement profitability. Conduct periodic tracking of delivery milestones and financials. Stakeholder & Customer Engagement: Engage and develop deep business relationships with key client stakeholders. Ensure customer expectations are met while delivering high-quality solutions. Generate customer advocacy by consistently delivering on expectations. Drive service level management, preempting and mitigating delivery risks. Implement transformation initiatives focusing on service improvements and value additions. Team & Resource Management: Manage a team of up to 100 associates, ensuring high engagement and capability development. Effectively structure and drive governance meetings (SteerCo, internal reviews, etc.). Develop a robust knowledge management plan to avoid single points of failure. Plan and execute resource optimization, role structuring, and upskilling. Operational Excellence & Best Practices: Forecast business requirements and market trends. Implement structured project management methodologies (Agile, DevOps, etc.). Identify and mitigate project risks proactively. Optimize project portfolio timelines and delivery objectives. Measure and report key performance metrics including revenue, profitability, and service penetration. Measures of Success: Revenue, Profitability, and Digital Services Mix (Targets vs. Actuals) Transformational Value Delivered to Clients Customer & People Satisfaction Scores Conversion from Staff Augmentation to Managed Capacity Engagements Number of Innovative Proposals Presented to Clients DSO Targets (No Overdue Invoices from Customers) Additional Comments: Collaborate with sales and delivery teams to develop client proposals, roadmaps, and presales demonstrations. Support end-to-end software development lifecycle activities including documentation, change management, testing, training, and mentoring. Provide operational support, troubleshooting complex issues, and identifying root causes efficiently. Skills: Technical Architecture,Technology Solutions,Ms Dynamics Crm,F&O About Company: UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world?s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients? organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact?touching billions of lives in the process.

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