Job Description

15 - 25 Years
1 Opening
Trivandrum


### Role description


Role Proficiency:



Independently deliver large and complex programmes within budget and schedule to meet the outcomes outlined. Adhere to defined processes and quality standards for a portfolio with TCV of $5-10 mil. Responsible for tracking financial operational and logistic decision making and implementing a robust governance model involving internal and customer stakeholders.


Outcomes:



• Drive adoption of well-established delivery plans standards processes best software engineering practices right infrastructure RACI matrix and RAID Log to deliver high quality solutions to customers


• Provide thought leadership to create a culture of innovation within the teams and develop innovative solutions to problems without precedent that improve business performance and contributes to organization goals


• Responsible for the P&L of a portfolio with TCV of $ 5-10 mil and for achieving an EBITDA of at least 25%


• Structure growth strategy around platforms and drive organic growth objective of 15-20% YoY


• Generate customer advocacy by constantly delivering high quality products within timelines


• Implement plans for a programme of digital transformation focusing on service improvements and value-adds Propose innovative ideas to the customer beyond standard delivery


• Engage and develop deep business relationships with key client stakeholders and drive through the E2E requirements of the delivery; ensuring customer expectations are met


• Drive Service Level management pre-empt and mitigate delivery risks


• Build and manage a span of control of up to 100 associates; providing individual team and peer mentoring ensuring high levels of team engagement and developing capabilities within team function and organization


• Implement a robust knowledge management plan by building a solid network for collaboration to avoid single points of failure


• Improve and optimize the overall delivery process within budget


• Apply financial levers to improve the cost of delivery and thereby cater to or improve engagement level profitability


• Conduct periodic reviews and tracking of delivery milestones and processes; make decisions and recommends approach based on the results from the reviews


• Effectively structure and drive SteerCo meetings



Measures of Outcomes:



• Revenue (Targets vs. Actuals)


• Profitability (Targets vs. Actuals)


• Digital Services Mix (Targets vs. Actuals)


• Services Penetration Mix (Targets vs. Actuals)


• Transformational Value delivered to client (as defined)


• Customer Satisfaction


• People Satisfaction


• Conversion from Staff. Aug to Outcome based (or) managed capacity engagements


• Number of unsolicited proposals (or) innovative ideas presented to customer


• DSO Target (no overdue invoices from customer)



Outputs Expected:



Domain / Industry Knowledge:



• Forecast the overall business requirements and market trends


• Have meaningful conversations with key client stakeholders

interpret the data and enhance the quality of the proposed solution


• Make useful recommendations based on existing gaps and recommend specific UST services and solutions


• Manage domain related project management issues in multiple projects


• Validate roadmap for customer strategy


• Review to contextualize the solution to the industry




Technology Concepts:



• Recommend appropriate framework

approach

and solution to meet the functional and non-functional requirements


• Identify technologies and product relevant to UST in the short term (1 to 2 years)


• Guide solution response team
• Guide team

evaluate work products

and connect to technology officers in customer organization


• Identify and leverage the most appropriate tools




Profitability Management:



• Create profitability sheet based on resource plan


• Enable outcome based pricing


• Present analysis to senior management


• Create cost benefit model using ROI

IRR and other management concepts
• Track and monitor profitability of projects on an ongoing basis


• Change pyramid

rate changes and other onshore / offshore changes




Pricing & Licensing Models:



• Create an integrated pricing model


• Guide team members to apply pricing techniques


• Interact with relevant stakeholders during deal process


• Compare

contrast and choose suitable commercial models among those practiced in the industry


• Optimize key levers of the business model to make the commercial proposal competitive




Account Management Processes and Tools:



• Prepare internal reports


• Manage at least 1 account ($5-10 mil) independently including responsibility for top line and bottom-line targets

manage customer relations


• Work independently with account teams in mining account(s)


• Provide support to the specialist to create an account plan aligned to customer needs and UST approaches and strategies




Project Management:



• Plan and manage engagements encompassing large and complex projects as defined within UST


• Identify risks and mitigation strategies on an ongoing basis and implement the same for large / complex projects


• Proactively anticipate the risks and identify avoidance / mitigation strategies on an ongoing process


• Monitor complex integration / interdependence across work streams within the span of the project


• Implement best practices with measurable business value adds


• Set quality goals and processes


• Influence project strategy by proposing new or alternative solutions while being proactive in identifying issues and resolving them; balancing effectiveness and efficiency.




Stakeholder Management:



• Acts as escalation point for all issues specific to projects


• Manages escalation from customer by providing frequent updates to both UST and customer leadership on resolution progress


• Plans and supports vendor/partner management activities- vendor/partner assurance

procurement

invoice approvals


• Ensures invoicing on time and collection of payments from customers is within agreed payment terms (DSO target)




Team Management:



• Effectively manage the managers


• Resolves team conflicts with a proven ability to implement and communicate difficult decisions
• Maintains positive business relationships among internal stakeholders
• Demonstrates approachability and transparency in working with the team




Estimation and Resource Planning:



• Review

validate and negotiate estimates across service lines


• Conduct resource planning (pyramid

people development) at an engagement level
• Conduct impact analysis for changes and analyse corresponding impact to overall estimates

resource loading


• Review project scope and schedule in project plan




Knowledge Management (KM):



• Ensure that the KM plan / platform exists for all new joiners to the engagement


• Harness project level learning's across the engagement


• Promote continuous knowledge management


• Define and improve Knowledge Management Effectiveness for the engagement




Requirements Management:



• Identify deviations in requirements gathering process with the customer


• Leverage UST capabilities

experience to identify solution accelerators

and value adds to the customer


• Assess the quality

content and coverage of the requirements gathered




Solution Structuring:



• Customize UST service offerings for customer needs


• Provide thought leadership based on the pattern to come up with additional service offerings


• Carve out complex solutions / POCs for a customer based on their needs


• Recommend technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings

cost benefits


• Build strategies

standards and guidelines for existing services




Benefits Management:



• Identify

track and report SMART benefits for a program


• Identify impact of the program to various stakeholders


• Identify impact of program environment changes on the benefits


• Measure and report outcomes on a defined frequency


• Devise an action plan if there is a risk of not realizing desired benefits


• Steer the program towards the desired vision and sustained and timely realization of benefits




undefined:



• Steer the program towards the desired vision and sustained and timely realization of benefits



Skill Examples:



• Account level strategy planning


• Identify project risks and define action plans to mitigate


• Define a project plan by breaking it down into individual project tasks


• Communicate project progress to all relevant parties reporting on topics such as cost control schedule achievements quality control risk avoidance and changes to project specifications


• Delegate tasks and manage team member contributions appropriately


• Manage external contracted resources to achieve project objectives


• Optimize project portfolio timelines and delivery objectives by achieving consensus on stakeholder priorities



Knowledge Examples:


• Project methodology including approaches to define project steps and tools to set up action plans

+ Technologies to be implemented within the project

+ Company business strategy and business processes

+ Development and compliance to financial plans and budgets

+ IPR principles and regulation

+ Structured project management methodologies (e.g. agile techniques DevOps)

Additional Comments:

Nil
### Skills


Management,Project Management,Project Delivery



### About UST


UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.