Job Description

Delivery Lead Pune About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Working Flexibly We\'re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\' and clients\' needs. Whether you have family commitments or you\'re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility then please discuss this with the hiring manager. Forging and developing relationships with Business Tower aligned partners, in addition to the GTIS support teams in global locations Participating with the transformation of the delivery service in line with the O&T strategy Representing the DM function across O&T Communicates with the business to define project scope and priorities Identifies, mobilises and manages resource requirements for delivery of the projects Management and coordination of the x86 platform estate. This includes server hardware installs, moves, additions, issue remediation and changes to multiple sites, offices and data centres and advanced hands-on configuration of infrastructure systems What will you be doing Delivering changes to the infrastructure in support of client requirements Contributing to the development and implementation of policies and standards Interfacing with internal stakeholders, engaging with 3 rd party suppliers, participation in service meetings Escalation of issues with internal teams and suppliers Undertaking work outside of direct responsibility when required, including some/all of the following: Maintaining server allocation details for new and re-use servers Allocate server names and IP addresses to internal project managers and support teams Managing the end-to-end server installation / move / configuration process Interfacing with Hardware Delivery Services - Procurement Team in procurement process Interfacing with GDS Build Team in build process Engagement at mobilisation phase with projects to provide advice and agree hardware requirements and timelines Raising appropriate requests for server installation, moves, additions, configuration and changes Raising Change Requests using change management tool Identification, implementation, development and automation of new processes that operations are and will be responsible for. What we\'re looking for: Basic understanding of data centre technologies, such as SAN, LAN/WAN networks, Blades Servers Basic knowledge of x86 platform Strong verbal and written communication skills, ability to communicate clearly over the phone and in meetings / conference calls Training in communication techniques and handling of challenging interpersonal situations Willing to work flexible hours (early morning / late nights) in order to resolve issues with help from employees in other regions Ability to troubleshoot and resolve basic issues in the above technologies Good time management skills Fluency in English is essential Qualifications and Experience Educated to degree level or equivalent experience, with proven ability to work within a Project-related IT function. Skills that will help you in the role: Working knowledge of ITIL IT Support background Ideally, the jobholder would have experience of the Financial Services Industry Where will you be working Pune Be More at Barclays At Barclays, each day is about being more - as a professional, and as a person. \'Be More @ Barclays\' represents our core promise to all current and future employees. It\'s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are. Interested and want to know more about Barclays Visit home.barclays/who-we-are/ for more details. Our Values Purpose, Values and Mindset We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term. Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution. Integrity We operate with honesty, transparency and fairness in all we do. Service We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship We prize sustainability, and are passionate about leaving things better than we found them. Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do our Mindset is to Empower, Challenge and Drive. Empower Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals. Our Benefits Our customers are unique. The same goes for our colleagues. That\'s why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our flexible working options for colleagues. If you have a need for flexibility, then please discuss this with us.

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