Job Description

Duties and responsibilities

Before the delivery

• Sort the shipment and per their route allocation.
• Check POS (Connectivity, Charge and availability of paper roll).
• Report to Team Leaders with sorted shipment and receive the run sheet (paper or app).
• Bag the shipment aligned to Run sheet/Field Apps as per standard.
• Collect pick up sheet and acknowledgement letter if any from Team Leader for his route.
• Tally the shipment with the security guard as per his Run sheet/Field Apps and leave for delivery.
• Ensure attendance is recorded in Biometric.

During the delivery

• Safely drive as per company policy and follow traffic rules at all times.
• Well-groomed and in company uniform at all times.
• Demonstrate respectful behavior towards customers and society at large.
• Always represent Ekart brand with pride as a brand ambassador.
• Escalate customer's concerns timely as per company policy.
• Respect privacy and ensuring safety of all customers and especially towards of women, children and senior citizens.
• Present shipment to the customer or pick up shipment from the customer as per company's standard and provide customer delight.
• Delivery/Pick up to be done in coordination with HI, TL, CEC, FE Helpline number as and when required.
• Solicit accurate feedback from the customer during the delivery or pick up of shipment.
• Accurate update of undelivered shipment and pending pickups on real time basis.

After the delivery

• Reconcile shipment and cash collected, POS Slip and handover to Hub Business Finance Executive / Team Leader at day end as per standard.
• Return POS device to Business Finance Executive / Team Leader / Hub In-charge.
• Qualifications

Minimum 12th Pass. Graduates will be preferred.

Skill and Knowledge Required

• Can drive a two wheeler.
• Should be able to read English.
• Have the knowledge of PIN codes and routes for the Area he will be deputed.
• Has a pleasant personality and has the ability to deal with customers.

Other requirements

• Needs to have a valid Driving License.
• Valid address proof documents (Rental Agreement, Voter ID, Passport, Aadhar Card, Electricity Bills, Nationalized Bank Passbook).
• Need to have a smart phone of minimum 512 MB RAM, Android version 4.0 and above.
• Should be an Indian National.
• Should own a two wheeler.
• Candidates from similar industry would be preferred.

Competencies - Behaviors, Attitude, Knowledge and Skill desired for the role.

1. Comprehension & Arithmetic Skills

2. Customer Orientation & Focus

3. Interpersonal and Intrapersonal Communication Capability

4. Flexibility & Adaptability

5. Situation Handling and Crisis Management Capability

6. Time Management Capability

7. Stress Management

8. Positive Attitude and Assertiveness

9. Planning, Organizing and Execution Capability

Job Types: Full-time, Permanent, Fresher

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

• Day shift
• Evening shift
• Morning shift

Work Location: In person