Job Description

Role: Delivery Excellence Coach (DEC)
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Qualification: Graduate/Postgraduate in Science / Engineering
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Must Have Skills
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• Strong knowledge on various SDLC lifecycles
• Knowledge on CMMI, ITIL, DevOps, Agile methodologies
• Hands on experience in Agile
• Hands-on experience in facilitating large project teams / accounts
• Hands-on experience in driving Improvements
• Hands-on experience in Quality Metrics analysis, reporting and high maturity
• Experience in training project teams on Quality Management System
• Good oral and written communication skills, customer facing experience

Key Activities
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Process Advisory
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oFacilitate timely conduct of Project Kickoff, Start Right and selection of suitable life cycle for project execution


oEnable implementation of appropriate Estimation Methodologies, Planning and Tracking, Configuration process, Change management process, etc.


oFacilitate on service line specific frameworks, tools, activities, templates, checklists, and engineering excellence frameworks


oFacilitate effective Root Cause Analysis(RCA) and eensure project teams adopt and effectively use high maturity practices


Proactive Risk Management
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oConduct monthly reviews and participate in client calls to identify risks towards cost, timeline, and quality


oFlag proactive risks in the project to leadership and participate in delivery reviews to track risks with the senior management


Continual Improvements
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oEnable the projects to identify customer focused, relevant and appropriate improvements (process and engineering) and help the projects as required in implementation reviews and closure.


oHighlight status, issues / risks / challenges to Delivery and Delivery Excellence leadership as required in improvements initiatives


Customer Management
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oSupport aaccount level customer visits representing Delivery Excellence team and effectively articulating the Delivery excellence frameworks and its value proposition to the customer


oDefine customer specific process as required and support any customer reporting needs that needs Delivery Excellence support


Industry frameworks, standards & models
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oHelp the projects in preparing for the external assessment / audit / certification through trainings, facilitations, reviews, and mock audits as required.


oUnderstand the regulatory compliance, external / customer audits / assessments that is required for the account


Learning & Teamwork
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oActively involve in learning newer aspects to ably support delivery team


oConduct internal KSS sessions


oCollaborate, work as a team and support team building


oSupport team mentoring and onboarding efforts.

About Virtusa



Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth -- one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.



Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.



Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.