Job Description

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we\'ve expanded into software and services to sustainably power today\'s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our

Job Title- Team Lead Production

Total Experience- 6 years+ (Minimum 2 years as a Team Leader or similar role)

Education- Any Graduation

Shift- Female (Day Shift), Male (Rotational)

Work Mode- WFO

Location- Chandigarh

Educational Qualification

• Graduate a must
• Business Admin Diploma/certificate will be an added advantage
• Any other certifications or courses in relevant fields

Mandatory Skills-

• Experience in handling international businesses & clients. Should have been in a role which involves direct client interaction both verbal & written.
• Backend (Non-Voice) Process Team Management
• Strong communication and influencing skills.
• Can multi-Task
• (BPO, LPO, KPO) Background
• Team handling Experience

Skills

• Knowledge of MS Office - Good Excel a must, among other MS Office Applications like PowerPoint
• Comfortable using Communication Tools like Outlook and Teams
• Working knowledge of reporting and dashboards
• Power BI, SQL, and Strong Excel Skills will be an added advantage in this role
• Good people manager
• Good Communication both written and verbal
• Effectively communication skills (Client interaction is limited but sometimes needed in certain areas)

• Handle a team of 30-40 Team Members performing Data Indexing/Capture/Validation tasks.
• Achieving KPIs and Goals set by Management consistently
• Manage team\'s performance, hygiene, and handle people issues
• Manage Team Performance by utilizing appropriate tools like BQ Management, EWS etc
• Leave Management - should be able to manage shrinkage and maintain a healthy work life balance for the team
• Manage Team and Production Reporting (Daily, Weekly, Monthly, adhoc)
• Knowledge Sharing - Share updates & feedbacks received from client with team.
• Build and encourage a culture of inclusion and growth mindset
• Identify (and encourage) Improvement Ideas and act upon it
• Be able to take prompt in decisions and agile as per the situation
• Support on Customer Feedback resolution and Escalation Management
• Able to Draft and Maintain Operational SOPs and other process documents in line with company standards and guidelines like ISO 27001
• Should be comfortable and ready to work in shifts
• Can work in high pressure environment, dealing with multiple priorities and passionate about customer success

Key Deliverables:

• Timely Delivery (SLA)
• Quality assurance
• Process Adherence
• Attrition Management
• Coaching
• Recruitment
• Documentation

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to talentacquisitionsupport@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

\xc2\xa9 2020 Xerox Corporation. All rights reserved. Xerox\xc2\xae and Xerox and Design\xc2\xae are trademarks of Xerox Corporation in the United States and/or other countries.

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to talentacquisitionsupport@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

\xc2\xa9 2023 Xerox Corporation. All rights reserved. Xerox\xc2\xae and Xerox and Design\xc2\xae are trademarks of Xerox Corporation in the United States and/or other countries.

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