Job Description

Job Title -



Collection Manager



Place of work



- Mumbai



Business Unit



• Retail Banking


Function



- Collections



Job Purpose:

The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.



Roles & Responsibilities:

Responsible for managing and undertaking collections process for debts that have been assigned



Regularly track the portfolio for specific buckets for the assigned area



Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters



Responsible to allocate and achieve targets from agencies/ in house team



Regularly follow up with the default customers



Ensuring adherence to collection process and legal guidelines



Tracing out absconded default customers and initiate recovery process



Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases



Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis







Educational Qualifications:

Graduate - Any



Post Graduate - Any



Experience:

Minimum of 3 or more years of experience in collections.