Job RequirementsRole/Job Title: Collection Manager-Central SettlementsBusiness: Retail AssetsFunction/ Department: Call Center Collections - Central SettlementsPlace of work: VariedRoles & Responsibilities:'The Key role of the Central settlements Manager isTo drive Overall Settlements- Ensure cases settled within the defined TAT and above 95%To ensure negotiation on 100% of casesTo negotiate increase in value of the initial offerTo drive collections on the agreed settlement valueTo drive key performance input measures like customer contactability, Login adherence and schedule managementKey Success Metrics:Settlement %, % Increase in negotiated value, Collection %, Schedule adherence and deliver prescribed login hours
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