Job Description

Company OverviewVCATCH works on Six-Sigma standards backed by its core management team who carries decades of experience in BPO industry. The company has enhanced its services towards various other industries like Ed-tech, E-commerce, FMCG, Aggregators, Real-estate builders, and many more. With state-of-the-art technology and infrastructure, VCATCH provides cost-effective call center services in Bangalore. With a team of 51-200 employees, the company focuses on delivering growth in ROI for its clients. The company website is . The headquarters are located in Bangalore.Job OverviewThe DRA Certified Associate will play a crucial role in our compliance and debt recovery team at VCATCH. This full-time, junior-level position is based in Bangalore Urban and requires a minimum of 1 year to a maximum of 3 years of relevant work experience. The DRA Certified Associate will be responsible for handling tele collections and debt recovery processes, ensuring compliance with all regulations and standards.Qualifications and Skills

• Experience in tele collections and debt recovery processes with a minimum of 6 months to 1 year.
• Previous experience as a call center associate, preferably in the BPO industry.
• Basic knowledge of compliance standards and regulations (Mandatory skill).
• Experience in debt collection and recovery processes (Mandatory skill).
• DRA certification
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team and meet deadlines.
• Strong problem-solving and negotiation skills.
• Kannada, Hindi, English, Telugu, Tamil, and Malayalam are preferred languages.

• Conduct telephonic collections and debt recovery as per laid down procedures and guidelines.
• Ensure compliance with all relevant regulatory and company standards during the debt recovery process.
• Maintain accurate and up-to-date records of all collection activities.
• Negotiate repayment plans and settlement agreements with debtors.
• Collaborate with the operations team to address and resolve any issues or discrepancies.
• Provide regular reports on collection activities and outcomes to the management team.
• Assist in the development and implementation of collection strategies and procedures.
• Foster positive relationships with clients and stakeholders, ensuring a high level of customer satisfaction.

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