Dealer Performance Lead Pune
Year Pune, Maharashtra, India
Job Description
Dealer Performance Lead - PuneKey Responsibilities:
- A) Improve Follow-ups & Conversion (FnC):
- Sensitize the sales team about FnC adherence and quality.
- Share status with Sales Managers along with improvement action plans.
- Conduct weekly discussions on top leakage drivers, actions taken, and improvement effects.
- B) Improve Customer Experience (CX):
- Analyze top drivers impacting CX and develop action plans.
- Track Non-Promoters for buyers and non-buyers.
- Ensure Sales Managers recover detractors.
- Ensure adherence to sales processes and usage of digital tools.
- Identify knowledge and skill gaps in the sales team and initiate training.
- C) Increase Percentage of Platinum Dealers:
- Select and share WOW stories and best practices with Area Managers.
- Record visit reports and file at the Area Office.
- Identify key gaps in sales processes, staff, and customer experience.
- D) Improve Productivity of Sales Executives:
- Excellent communication skills, especially in spoken English.
- Proficiency in MS Office applications (Word, Excel, PowerPoint).
- Proficiency in the regional language.
- Willingness to travel 20-25 days per month within the allotted geography.
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Job Detail
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Job IdJD3440051
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear