Job Description

HiGreetings of the Day.We have a critical opening with our client for Deal Contract Associate role for Bangalore location.Experience : 6 to 8 yrsLocation: Bangalore ( Hybrid )Payroll Company Name: CIEL HR ServicesMode of Employment: ContractJob description

• Responsible for seamless closure of complex/escalated cases
• Provide expert advisory/consulting support to team members/sales teams on processes, policies, compliance

Experience

• 6-7 years (for 5B) of experience in a BPO environment.
• Any Bachelors degree.
• Good problem solving skills.
• Understand client needs and provide solutions

Skill SetExperience in working on Lead to Cash would be handy

• Exceptional communication skills (written and Verbal)
• Proven ability to manage Escalations with Customers (preference: currently performing this role)
• Excellent customer service and interpersonal skills
• Ability to work collaboratively with multiple stakeholders
• Good analytical skills
• Pro-actively identify and address issues
• Excellent time management skills

Ability to effectively triage based on complexity/criticalityProcess Specific Tasks

• Focus efforts and partake in all cadence meetings on deal prioritizations; exception handling and highly critical cases (Red Button)
• Collaborate with agents on deep-dive knowledge in preparation work for effective cadence meetings
• Hands-on with L1 escalations and resolve challenges before any official management escalations. Daily involvement in support to agent and Seller on all relevant discussions and meetings
• Providing accessibility and agility to cross-support regional POD teams on prioritized / urgent cases
• Supporting Service Delivery Leads on meetings with Sales Leads on feedback and issues as needed
• Exception handling: Manages exceptions that are needed to process a deal that does not follow the standard processing rules.
• Deal prioritization: Reviews prioritization requests from MS and works with operations to prioritize the cases and follow through providing regular updates to the requestor.
• Deal consulting: Works with MS business support teams to review critical deals and identify the exceptions required to process the deal and the level of approvals needed
• Escalation support: Manages cases that have been escalated and provide resolution working along with operations.
• Identify potential opportunities for process & policy enhancement to improve efficiency and experience.

Support for Complex scenario discussions requested from Seller, Service Delivery Lead, Team Lead, and Agent if deemed required.About CIEL HR (Payroll Company)Ciel HR marks the return of HR visionaries to the HR Services industry, powered by technology and analytics. The Founders of Ma Foi, the pioneer of the HR services sector in India, along with some of the finest brains in the HR Services Industry have envisioned and built the firm, CielHR, to deliver the full range of Recruiting services from Executive Search, Recruitment Process Outsourcing and Staffing Permanent as well as Temporary roles through its offices in India and the Middle East.Website:Role really excits you kindly share resume to sonali.s@cielhr.com.RegardsSonali

Ciel HR