Job Description

Introduction

As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.



Your Role and Responsibilities

As DC Engineer, you are responsible to manage day to day operations & maintenance of large physical infrastructure of Data Centre falling in the scope. Responsible for periodic preventive and corrective maintenance of the DC equipment's and ensure technical support to meet Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the service outages or disasters. You will need to visit the domestic client's offices / data centres on a daily basis or on an as-needed basis as part of this role



Your Role & Responsibilities:• Provide 24•7 support at client site and coordination with client to manage any DC related Issues.
• Hand-On Experience in O&M of large physical infrastructure components of a large Data Centre.
• Experience in operation and Maintenance of civil, electrical, HVAC, LAN, Safety and Security system components for a large-scale Data Centre.
• Experience in Operation and Maintenance of DC integrated Building Management System.
• Experience in Green DC physical infrastructure design, implementation and operation and maintenance.
• SLA & Escalation management.
• Ensuring periodic maintenance of systems.
• Responsible for coordinating with vendor & Client team for any part replacement/movement.
• Coordinating with vendor to Restore failure hardware part in bare minimal time with expertise and understand production setup criticality and Severity level of tickets.
• Ensure compliance with data centre standards, policies, and processes via the defined change control process.
• Ready to work on 24x7 support for upgradation, Maintenance, Vendor management and coordination.
• Coordinate with multiple domain owners for technical resolution.



Required Technical and Professional Expertise

• Candidate should have good hands-On Experience in O&M of large physical infrastructure components of a large Tier-3/4 Data Centre.
• He should have hands on experience on operation and Maintenance of civil, electrical, HVAC, LAN, Safety and Security system components.
• Should be technically sound and have hands on experience in trouble shooting of Tier-3 Data Center Non-IT equipment's relates issues.
• Should have hands on experience in of Building Maintenance Systems and Physical Security Systems.
• Experience in maintaining the availability, integrity, and confidentiality of the information and to maintain its authenticity, control and utility of the relevant data
• Working knowledge to support all the necessary procedures related to security approval, accreditation, certification, etc.



Preferred Technical and Professional Expertise

• Must have 4 years of experience in managing the Tier-3 Data Centre Non-IT equipment's.
• He should have hands on experience in O&M of large physical infrastructure components of a large Data Centre.
• Experience in maintaining the availability, integrity, and confidentiality of the information and to maintain its authenticity, control and utility of the relevant data.
• Experience in operation and Maintenance of civil, electrical, HVAC, LAN, Safety, Security system and DC Integrated Building Management System components for a large-scale Data Centre.
• Working knowledge to support all the necessary procedures related to security approval, accreditation, certification, etc.
• Experience in managing the periodic preventive & corrective maintenance of Tier-3 Data Centre Non-IT equipment's.
• Up-to-date technical knowledge by attending educational workshops, reviewing publications
• Languages: English, Hindi are preferred
• Ready to work in 24• 7 Environment and flexible to work from client location



About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


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About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.



Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.




At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.



Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.



For additional information about location requirements, please discuss with the recruiter following submission of your application.



Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.