DC IT/Run technician
Department
We are looking for a/an DC IT/Run technician for our Industry department, which manages the entire value chain. We offer a unique industrial model.
We design and deliver our hardware resources and infrastructures. The industry at OVHcloud encompasses key industry activities, such as supply chain, manufacturing, maintenance, as well as engineering and R&D. Our teams are constantly innovating, and this daily commitment guarantees a competitive, high-quality level of service for our customers.
You join the team [to fill with team name] in charge of [to fill with missions of the team]
Missions
Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, while innovating and industrializing good practices. It ensures competitive levels of service and quality while respecting deadlines agreed with customers.
As L1 Technician, you will provide level 1 support to datacenter teams, subsidiaries and OVH customers as well as help to set up and maintain datacenters. You will be part of a group of L1 technician teams that operate 24/7, managed by a Team Leader.
1.Contribute to datacenter systems architecture, as the first level of support (L1)
o Optimise bays for new servers
o Wire the incoming cables and network of servers within a bay, respecting the wiring scheme
o Install servers as required by the Team Leaders and in accordance with the operational plan
o Assemble and install computer hardware (assemble/install/ upgrade/update computers)
o Follow safety rules and regulatory requirements
o Assemble industry equipment and water-piping equipment related to the operations of the server racks
o Call in an L2 technician if needed
2. Contribute to datacenter maintenance, as the first level of support (L1)
o Intervene on the servers in response to monitoring alerts or customer tickets
o Upgrade the servers (change obsolete components) according to the list of work to be carried out
o Undertake curative maintenance on delivered servers
o Identity intervention stages using diagnostic information
o Apply maintenance proc\xc3\xa9dures
o Update wiring system
o Restructure computer bays
o Implement actions to resolve problems related to the server environment
o Ensure computers are functioning properly via analysis and monitoring
o Set up specifications and maintain databases (server, components and other)
o Manage and resolve system failures quickly and well
o Maintain and perform minor repair on industry equipment and water-piping equipment related to the operations of the server racks
o Call in an L2 technician and escalate incident tickets to L2 support if needed
o Ensure material process flows are compiled according to set processes in place
o Provide inventory support to manage stock levels to support the datacenter operations
Able to work in shift timings to support the data center operations
3. Coordinate activity with all 24/7 teams and help improve customer relations
o Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
o Help maintain good customer relations and customer satisfaction on a daily basis
o Ensure information is shared between maintenance agents and provide reports to the Team Leader
o Respect the schedule and targets set by the Team Leader
o Be customer centric and meet KPIs set to meet customer demand
o Highlight any potential delays early and identify mitigation plans with support of external teams working 24/7, in order to meet customer demand on time
o Draft end of shift report and effectively communicate progress & delays to stakeholders on a daily basis
SKILLS:
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