Job Description

DC ACI / Nexus L2 Day2 (9+) ( Hyderabad ) (Positions: 2) : JD Role & Responsibilities . The NCE delivers the technologies, solutions and services which customers need to expertly manage their networks. . In this role, you will be \'Cisco&rsquos face to the customer,\' working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments. . You need to be an experienced and creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues. . Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge. . Connects directly with Cisco customers and builds effective working relationships while solving their issues. . Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco. . Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions. . Review and analyse trends and assist in providing quarterly reports detailing corrective action plans planned for the next quarter. . Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations. . Leverage industry best practices and detailed understanding of the customer&rsquos infrastructure. . Setting up weekly cadences to review technical issues. . Review historic customer data to identify trends and enable problem management . Handle multiple customers for aforementioned needs remotely or onsite. You will be part of Cisco%27s CX (Customer Experience) Organization. You will work very closely with our HTOM, HTTS CSEs, NCEs, SEs, as well as the Service Delivery Manager (SDM) aligned to this engagement. Technical Expertise Desired: DataCentre (Nexus) 5 -10 years Understanding of IP/TCP networking and security concepts. . Data center and storage network services/technologies. . Data centre routing and switching technologies (e.g. vPC, FabricPath, STP, first hop duplication, VXLAN,ACI, MPLS, OTV, OSPF, QOS, BGP, ISIS, and Multicast). . Cisco UCS portfolio and Data Center environments including Nexus Series Switches (Nexus 2k,3k,5k, 7k, 9k) . Knowledge of common Cisco technologies, solutions and hardware platforms. Advantage Zensar We are a technology consulting and services company with 11, 500+ associates in 30+ global locations. More than 145 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans\' status. Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include: .Putting people first .Client-centricity .Collaboration Grow. Own. Achieve. Learn. with Zensar: Visit to know more. Ready to think velocity Put in details of how you want the candidate to apply. Add links to the portals, mention email ID. Can we also have links to a process guide, that we can direct the candidate to

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