Job Description

:DBAT Digital Banking Operations Team
INTERNAL USAGE:
No. of Vacancies: 1 Reports to:
Is a Team leader? No Team Size: 1
Grade: Deputy Manager, Manager
Business: Department:\xef\xbf\xbd Digital Banking Sub-Department:
Location: Mumbai
About Digital Banking and Transformation
The Digital Banking and Transformation (DBAT) team builds new end-to-end customer propositions with an ambition of delivering new age financial services directly to the customers. The DBAT team has invested in digital capabilities that include building the bank\xef\xbf\xbds own engineering team, adapting new age engineering practices and building an API centric architecture to improve customer experience, employee experience and efficiencies.
About the RoleThe Digital Operation team member is responsible for ensuring handling Retail Internet and Mobile Banking and ASAP related customer\xef\xbf\xbds requests, complaints. Ensuring closure of cases within TAT with accurate closure of request. The role requires close coordination with IT to ensure customer satisfaction.
Key Responsibilities\xef\xbf\xbd Resolve customer\'s requests and complaints related to Internet and Mobile Banking within prescribed TAT\xef\xbf\xbd Ensure timely and accurate reply to the customer\xef\xbf\xbd Ensure 100% quality TAT on closure of the cases\xef\xbf\xbd Work closely with IT to ensure better customer experience\xef\xbf\xbd Identify recurring customer issues and ensure fixing of the same\xef\xbf\xbd Analysis the process gaps and propose process changes accordinglyQualificationsOptimal qualification for success on the job is:\xef\xbf\xbd Graduation/ Post-Graduation from a recognized institute\xef\xbf\xbd Relevant work experience in back office / OperationsRole Proficiencies:For successful execution of the job, the candidate should possess:\xef\xbf\xbd Knowledge of customer servicing\xef\xbf\xbd Proven ability to manage and prioritize multiple, diverse projects simultaneously\xef\xbf\xbd Good communication (both verbal and written) and presentation skill.#ComeAsYouAre \'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply\'Skills:Refer to the About Company:Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses

Axis Bank