Job Description

Lead Software EngineerApplication Integration team is primarily responsible for managing the day-to-day operations of the development, maintenance, testing and deployment of solutions to integrate internal and third party and enterprise applications by using Web Services, APIs, or internal systems, DWH. In this role you will:

• Oversee company standards, and work to ensure quality, stability, usability, and performance or all Enterprise Application integration.
• Proactively identify system and process improvement initiatives within the Enterprise Application organization which create efficiencies and value and addresses quality concerns of the organization.
• Lead investigative and troubleshooting initiatives to ensure most immediate resolution.
• Coordinate with other managers, Directors, architects, Database Administration (DBA) and Enterprise Applications leadership as needed.

We are looking for someone who has:

• 8+ years experience on development team C# development and/or SQL.
• 5+ years of work experience in MS SQL Server and/or AWS Redshift.
• 4-6 years of work experience in API/Web Service Integration.
• 4-6 years of work experience in DWH.
• Working knowledge on AWS eco-system - S3, RDS, Redshift, SQS etc is a plus.
• Experience using JSON/XML
• Experience extracting data through coded solutions from different data sources such as FTP/SFTP, MS SharePoint, email, etc.
• Identifying and handling technical risks and issues.
• **Experience integrating with call Center applications via APIs, specifically Ivanti (ITSM), Avaya CMS, Genesys Customer Interaction Center (CIC), InContact and/or Altitude would be a bonus.
• **Experience with AWS Cloud would be a bonus.
• **Experience in BPO Operations or Workforce Management would be a huge bonus.

About ResultsCX:ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCXs 30+-year track record for reimagining the customer experience to meet consumers evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.#LI-Remote

Zevas Communications