Job Description

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Strategic Insights (Marketing Analytics) is part of Marketing, Growth & Innovation (MG&I) organization within Chase Card Services and is responsible for driving and providing actionable insights, analyses, and recommendations to the leadership team and marketing teams across Chase Card Services including card acquisitions, existing portfolios, and product teams to grow the business.

The Data Visualization Analytics, Associate is part of the Strategic Insights team. This dynamic position will be focused on cross-channel and cross-product analytics and data visualization; that is, focused on analyzing our customers across various card products and lines of business, designing and building dashboards with Tableau, visualizing data and insights for the executives, and driving our business growth and holistic marketing strategies by providing innovative ideas as well as actionable insights. This is a high exposure role that offers frequent opportunities to work directly with presidents, general managers, and heads of various card centers of excellence.

Our business is based on a strong culture of highly-informed decision-making. As such, the successful candidate will be one who is able to scan across a large ecosystem of data, research, and other customer insights, in order to develop and influence critical initiatives and marketing strategies across teams and channels.

Key Responsibilities include:

• Design, develop, and maintain customer dashboards for the Strategic Insights group and teams across Chase Card using data visualization tools such as Tableau.
• Interpret and analyze the insights from Tableau-based dashboards & interactive analytic suites to identify and present actionable opportunities and monitor the comparative effectiveness of various initiatives across Card teams.
• Package and present data and insights in an executive and visualized format.
• Prepare and automate the data needed for Tableau dashboards, including any statistically derived metrics or benchmarks; and uses multiple analytic tools and data sources to support that objectives, including Tableau, Alteryx, Trifacta, SAS, SQL, and Excel.
• Pro-actively identify key growth areas and opportunities, and communicate recommendations to the Card leadership team and various marketing teams across the firm to influence and fine-tune our marketing strategies.
• Collaborate with cross-functional strategy teams within Card to design and deliver customized analyses and strategic roadmaps, and synthesize the data into actionable insights to influence and drive business and marketing strategies for the Card businesses.
• Identify opportunities to improve our card marketing cost efficiency and drive sustainable business growth.

Qualifications

Education: Bachelor\'s degree in a quantitative discipline such as business, finance, economics, engineering, statistics, information system, or mathematics; Master\'s degree in a STEM field preferred.

Required work experience: 4-7 years of relevant experience in data visualization, analytics, and data-driven strategic marketing role(s).

Skills:

• Strong Tableau and Tableau Server knowledge and skills; other visualization designing tools such as Illustrator or equivalent is a plus
• Excellent analytical ability as well as hands-on experience with analytical and statistical packages/databases (e.g. SAS, SQL or equivalent); experience with big data technologies and machine learning is a plus
• Strong communication skills and being able to communicate and interact effectively with leadership team to deliver insightful customer analyses and actionable recommendations
• Ability to analyze, interpret and translate metric performances into insights and recommendations, and package and present projections, performance trends, and performance outlooks in an executive format
• Experience with data automation or data wrangling ETL tools such as Alteryx, Trifecta or equivalent
• Demonstrated experience in analyzing voluminous data from raw sources
• Ability to conduct research into data mining issues, practices, and products as required
• Demonstrated problem solving skills, especially in a fast-paced environment
• Understanding of the key drivers within the credit card P&L is preferred

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\'s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We\'re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

JPMorgan Chase